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Brilliant, thanks alot for this, great help!

Also what am I setting on the lines and the network to these values? Theres a few options..

It is going through an AA, I was just going to add that, is that what causes the problem?

Afternoon gents, Ive got a new 500 in a shop thats been there ofr a few months, just had a call telling me that if anyone calls in then the phones will continually ring as if there is an impatient caller until a phone is picked up. In testing this if you dial in and then hangup, the call doesn't...

Yes mate, the 2 other analogues are in group 3 which is unused.

Cheers Bas1234, although I couldn't get your dual ARS to work I think because the codes both were too alike, it would never pick up the 2nd route. What Ive done is create a 9N code for the SIP lines and if they need to use the backup lines they dial a 9 first.. not ideal but I just couldnt get...

LOL, that sounds sensible..

Brilliant Bas1234, only thing is it seems to grab the IP lines first?

Cheers, from the pics I thought thats what I had done but it doesnt seem to be kicking in? Is there something not right about the short code or is this something to do with having to put a # after the number to dial over SIP?

Thanks HSP, Ive completed the IPO training 3 years ago and we are an AVAYA business partner but its the first time Ive had to configure this, Ive set up around 30 sites with IPO's including 4 SIP sites but I havent had to do this up until now, I just thought I could get a bit of a hand here...

Try again..http://i581.photobucket.com/albums/ss260/plug1/ars2.jpg

Like this.. its still not working at the moment.

Sounds easy enough but where do I select ARS overflow? Is that the alternate route part of the ARS?

Afternoon everyone, Im currently setting up a site that only has 2 analogue lines attached to an IP 500 v1 box running 5.022 software. Im looking to add 2 SIP trunks as extra lines so that when the 2 analogues are in use they automatically fall over onto the sip trunks. Ive got the SIP trunks...

Well that's that, thanks alot for helping out again.

Is this supported on an IP office 500 with a legacy card carrier, Im assuming its a VCM10 and therefore not but can someone confirm this to me.. Thanks in advance

As said above the CLI's are being shown in the call gadget, they are also being shown on the handset the only place they show as "external" is the call log. We are using 6.1. Cheers

Quiet bump for this...

Were on the latest software versions on the IPO, Xportal and VM Pro. The handsets are all 1608's and the trunks are PRI isdn

As above our installation of one x portal logs all calls but incoming external are shown in the call log as "external" rather than the number. The number is shown in the call gadget and I can redial the number by clicking the "external" word but annoyingly I dont know how to make the call log...