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Maybe we had some special programming that I managed to mess up that would take it off-hook first. I know, and the other users who have the digital phones know, that we used to just hit the lit MW button and it would go to speaker mode and dial the voicemail pilot. -Scot

Thank you, but the result is the same whether there is a message waiting or not. The light function works correctly. It is only lit when there is a message. If I dial the VM pilot manually, it works as it should and deleting messages turns off the light. I have subsequently found that the...

When I try your command exactly, all I get is ERR-060 I found another example that left out one of the commas after npcnv and that give me an ERR-004 no other explanation on the error. thanks

I should also point out that this problem is for ALL digital handsets. So I do no believe that it is in the programming of an individual phone but in the MW function for all the digital phones. -Scot

Thanks telm59... We knew about the message light sync issue and rebooting our CallExpress voicemail corrects that issue. We think we may have screwed up the programming that tells the system to dial 7658(our main voicemail extension) when pressing the lit MW button. What we are getting, as...

Good morning, I am a newbie to this forum and to the F9600. we recently had a power failure and found that some settings had not been saved and had to be recreated. During this recreation, the action of the voicemail button has changed. It does light up when there are messages but when pressed...