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  • Users: joho0
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  1. joho0

    Callpilot skillset extension

    Right. Probably missing the reboot since we are using a DN with no deskset. In this case, is there a particular port range that makes more sense to use or will any do? Also, what's a companion DN? (total noob alert)
  2. joho0

    Callpilot skillset extension

    I read that in other posts but I know this was working before we broke it. Any ideas? As as aside question, since the CDN is not to be used as an internal DN, which DN range (and/or port range) should it be using. Does it matter?
  3. joho0

    Callpilot skillset extension

    We're using a BCM 400. We have a CallPilot skillset with the CDN set to an internal extension. Until recently that CDN was not in use (not connected to a physical extension) but I don't recall which internal port it was using. One of our admins accidentaly mapped a physical extension to the...
  4. joho0

    Create "dummy" extension

    Okay...I renumbered the hunt group DN using the DN renumbering wizard which worked. I then setup configured the hunt group DN (2320) to overflow to DN 2375 (voicemail). Once I added a member to the hunt group, everything worked. A couple more questions and then I'll leave it alone... Is there...
  5. joho0

    Create "dummy" extension

    Hmmm...it says the hunt group DN is read only. I can't change it or create a new one even.
  6. joho0

    Create "dummy" extension

    2320 is a DN with an assigned line and DID. I would like it so that anyone can call that extension or the associated DID and go directly to the users voicemail. I would like to do this without having to setup a deskset just for this user who's never going to be in the office. It seems so simple...
  7. joho0

    Create "dummy" extension

    hawks, thank you for your response. Can you please elaborate. I have a hunt group (DN 2625) and I've added the users extension as a member (DN 2320). I've configured 'If busy' to Overflow and then I set the overflow mailbox to ???. My questions... What extension do I use for the overflow...
  8. joho0

    Create "dummy" extension

    We have a BCM 400 and I need to setup a remote user with voicemail but I don't want to allocate a deskset here to do so. I created the voicemail account using extension 2320 but when I call that extension I get a fast busy. How do I setup an extension that users can call that will go straight to...
  9. joho0

    Nothing is showing up under Telephony Services

    This has been causing me nightmares. I'd prefer to not downgrade my Java since I just built a sexy new Vista x64 box and I'd like to keep up to date. Someone mentioned a patch. Could you please tell me which patch and preferably, how to obtain it? Many Thanks!

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