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All set, we found a solution. Thanks for all your responses and suggestions. Sorry for getting back a little late first day of school.

We migrated to a new voice mail MX-One 7.71 on Aug 20,2010, our previous voice mail was an Octel. These week some users are telling us that their MWI light is not turning working properly. I've tried turning the light through the TUI,remove from extension manager, put back on. Still the same...

I'm currently using an Extension Manager Ver 14.0 Ericsson MD110. The client would like to have all his phones ring when the call enter the main number. The first thing he would like is to give client a welcome greetings which we did record, and notify the customer to please hold for the next...

my account was deleted from Octel and MX-One Messaging. Then my extension was added to MX-One Messaging and my calls diverted to that voice mail. Just dont why I hear that message the said please stay on the line for the next service provider. How do I have to go into the PBX and disable that...

What happen was that my mailbox was added to the Octel voicemail to do some testing 2 weeks ago,once the testing was done my extension was deleted from the Octel voice mail.Prior to that my extension still reside on the MX-One Messaging (server based PC application). This is when this message...

How can I remove message "please stay on the line for the next service provider" from my phone? Ever since Wednesday, when someone calls my extension they hear that message "please stay on the line for the next service provider" after the message, it goes into ringing until I answer or the voice...

Figure it out, the Call Type has to be assigned to a 33 which is Call's Menu + Mailbox. Now when the user dials one the call gets routed to a mailbox and not an extension like before. Thanks for the feed back.

I did, I went to callers menu and set up the extension to which the call should go when user presses 1. When I finished adding the extension, the system replied back to me and said "when the 1 key is pressed the call will go to extension". I did the same thing to all the other one too. When I...

I was given the assignment of creating a type-31 Callers Menu in an Octel system. I created the mailbox, log into the system and recorded the personal greetings as show below with new MB extension to be transfered when the caller presses one,two etc... Welcome to blah blah blah chose from the...