I have zone alarm, the trial version, and I probed my ports with the tool provided at https://grc.com/x/ne.dll?bh0bkyd2 and it closed teh ports that you want.
How do you have the printer configured, on a port, etc.? The first thing I would do is to uninstall the printer on his machine and reinstall it with a new driver (maybe off of another machine).
I do not know if this will help but I have renamed my administrator account, and subsequently added another account named Administrator. I think you can delete any account as long as their is another their. If it will not let you simply add one in again you can always add another account as...
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