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Question on call center routing. Currently have a system that sends call to our helpdesk during the day from 7am to 6pm, then after 6pm it sends calls to our after hours number. We want to configure the system to also send calls to the after hours number every Tuesday from 2pm to 3pm due to an...

So I can 4 digit dial someone from the phone inside the office and I can hear them but they can't hear me for some reason. Anyone have any thoughts on this?

So I input the RTC/TFTP and the top left light is lit orange now on the stack but I get dialtone when I pick up the handset, do I actually need to setup the local ip/SN/GW or do I need to log in an extension? Slapin, This is just a test right now, that is one of many issues we have to get to...

I normally work on our Avaya platform but I am being asked to resolve an issue on our Mitel platform we currently have. If more details are needed than what I provide please let me know. Platform: 3300 ICP Version: 6.1 This PBX is currently in our Pitt office and they are wanting to see if...

We currently have an SG200 and we use 4610 phones loaded the the VPN application files for users to take home and connect back to work with. During our intial testing we loaded the VPN files on a 4620 phone and then when we were done we diabled the VPN boot so it would work in the office. We...