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Hi, we have a BCM50 with Call Center and Call Center Reporting Enabled. real-time and most histroical reports are okay, but only one Report: Agente Capacity Reports error. when we try to run that, it shows following information. I tried DBFIXUTIL, but no luck. Please help. Thanks. The...

Ok, thanks. But can we use H.323/SIP trunk to interworking with 3rd-party devices?

Does BCM50 supports standard SIP extensions, then I can just register SIP phones as an extension on it? Thanks.

thanks you all for your help. this was solved by rebuilt DCH/RDB/TIE data.

We have DN6842 on Opt11C. But once the BCM pickup the phone, the phone display shows +H842.

Hi, John, there're no Symposium in those sites. Thanks.

Hi, I met a problem interworking Opt11C to BCM50 R2. There're PRI SL1 ND2 MWI linked. Opt11C uses DN6xxx, BCM uses DN2xxx. The Caller ID are okay if they dial each other directly. But because of the BCM is for a small group call center, we activated a SkillSet1, if DN6xxx dial the SkillSet1...

PRI SL1 ND2 MWI to BCM50.

Hi, we have a 3rd-party VMS attached behind a M1 Opt11C, the VMS emulates M2008 digital phones and works pretty good, MWI is available. And a few months ago, we interworking the Opt11C with a remote Opt11C using PRI SL1 ND2 MWI, it's also okay when lighting remote side Message Waiting Lamp. I...

thanks, i will try.

Hi, I upgraded my laptop to Vista Business and Office 2007. But it seems i cannot get Outlook 2007 working with company's Exchange Server 2003. it's okay when trying add Exchange account in Outlook 2007, check name is okay. but after press finish button, Outlook 2007 Chinese says: cannot open...

Hi, I setup a M1 Opt11C interworking with Siemens HiPath 3550 using ETSI Q.Sig. Here's something maybe helpful. 1 M1 Opt11C: LPTI: MFF=CRC; ACRC=YES DCH: IFC=ETSI; SIDE=NET RDB: IFC=ETSI TNB: TYPE=TIE; CLS=DTN RLB: Rout=(RDB) DGT: DEL=0; INST=0; RLI=(RLB) CDP: TSC=2 (Siemens' DN)...

Thanks, biv343. And other Middle Ware suggestions?

Hi, Does BCM50 LAN CTE work with HP OpenView Help Desk? We'd like to setup a small Call Centre on BCM50, and hope it can pop up Caller Information in our OpenView application. Thank.

thanks john. thanks phnechic.

sorry John, far end is a Succession 4.0. what to be set on the local Rls. 25? thanks.

hi, what RLS value is in LD 17 DCH for a Succession 3.0/4.0 at far-end? thanks.

thanks.

Hi, we're going to downgrade a S4.0 DB to RLS 25 system. Is there any conversion tools for that? Thanks.

hi, how to setup digital extension ports on M1 for a CP mini connection? thanks.