Hi, we have a BCM50 with Call Center and Call Center Reporting Enabled. real-time and most histroical reports are okay, but only one Report: Agente Capacity Reports error. when we try to run that, it shows following information. I tried DBFIXUTIL, but no luck. Please help. Thanks.
The...
Hi, I met a problem interworking Opt11C to BCM50 R2.
There're PRI SL1 ND2 MWI linked. Opt11C uses DN6xxx, BCM uses DN2xxx. The Caller ID are okay if they dial each other directly. But because of the BCM is for a small group call center, we activated a SkillSet1, if DN6xxx dial the SkillSet1...
Hi, we have a 3rd-party VMS attached behind a M1 Opt11C, the VMS emulates M2008 digital phones and works pretty good, MWI is available. And a few months ago, we interworking the Opt11C with a remote Opt11C using PRI SL1 ND2 MWI, it's also okay when lighting remote side Message Waiting Lamp. I...
Hi, I upgraded my laptop to Vista Business and Office 2007. But it seems i cannot get Outlook 2007 working with company's Exchange Server 2003. it's okay when trying add Exchange account in Outlook 2007, check name is okay. but after press finish button, Outlook 2007 Chinese says: cannot open...
Hi, Does BCM50 LAN CTE work with HP OpenView Help Desk? We'd like to setup a small Call Centre on BCM50, and hope it can pop up Caller Information in our OpenView application. Thank.
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