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I have 5 Windows NT4 Terminal servers running Citrix 1.8 that I'm backing up over the wire to library using Back Exec 8.6 remote agents. For some reason the Remote agent on those servers will not intitialize. The backup still runs but without the assistance of the agent. Does anyone know the trick?

I would check the driver and the firmware on the tape drive.

I have Arcserve v9 (and the backup agent for Excahnge) on a Windows 2k server. The backup seems to complete successfully according to the "Last Result" in the job queue and the fact that Exchange truncates the transaction logs. The problem is that Arcserve is not writing to the Activity log. All...

I have installed the full version on a Windows 2000 (Sp4) server and it is performing flawlessly.

Just for knowledge. You can also check the machines running the agent in the same location.

It will not be needed for servers running the client agent. I believe you get five client agents with each purchase of Arcserve. You're okay with the agents as long as you don't install more than five. Otherwise you will only need to look at the servers running Arcserve.

Schedule the second job to start 5 minutes after the first job. Arcserve will hold the second job in the queue till the first one completes and the second job will start immediately after the first.

Go to the server's c: drive and open the directory CA_LIC. Find the file REGIT.LOG. Open it and it should provide you with that info.

In Arcserve 2000 I was attempting to initialize the databases. The job and tape engine stopped as they should but the database enigine hung in stopping mode. It will not completely stop and it will not restart. Trying to stop and start the server's Acserve services didn't produce any results...

In Arcserve 7 for Netware even after erasing the media the option to change the expiration date for the tape is unavailable. What step am I missing?

This has solved the problem for me on occasions. 1.Stop all Engines. 2. Browse to folder 00000001.QSD it will be located under the ArcServe directory. Win2k= C:\Program Files\ComputerAssociates\ARCserve\00000001.qsd NT40= C:\ARCSERVEIT\00000001.qsd The files under this folder corresponds with...

You could set filters to exclude those files from the backup or you could intialize the databases.