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Thanks for your reply, I need to setup a complete MENU with greetings in Contact center. I have the breakdown for the setup in Word format. I would rather email it to whomever wishes to assist me as it has some info on it I would rather not publish. I basically need to set something up from...

I humbly ask yet again for assistance in building out a call flow chart/scenario in Contact Center for the admissions dept here. I have the main menu options and tranfer info available to send to anyone willing to help. I hope someone can assist this was given to me at 8am and I need to have a...

I do believe it did! Now, do I or SHOULD I remove this from the script, or is it OK to leave it in? Thanks to all who assisted!! ;)

done deal...I will let you know how it goes, Happy Holidays! ;)

OK yes according to the Help desk, they want it CLOSED for those dates and hours... is there anyway to test before I implement? I can save this as a Word file to re-paste if need be right? Thanks a million for the assist!

OK I looked at the MAIN script of which I pasted here in my first post. I see nothing re:HOLIDAY SCHEDULES. So I should just copy and paste this to the very top of the script, and it will adjust for WEDS, THURS, and Friday?

I am not to clear what you mean here... would you recommend a NEW temporary script for this week, if so how should it be built?

Yes, this is just for the holiday this week... I appreciate your assistance TREMENDOUSLY!

I was told Thursday and Friday should follow the WEEKEND schedule, and Weds should follow the already built out Friday sched. does that make sense?

another Q? Should I just add a new ATTRIBUTE or script for the holiday as another option? Sorry for the ignorant questions...

sort of clear...so if I want the Q to be CLOSED WEDS at 5 pm and CLOSED Thursday and Friday, do I add it from the ATTRIBUTES tab or delete it, and is it the same procedure for changing it back again?

CCMA 6.0 thanks

Thank you very muh for the response, but I am greener than green, can you be more specific as to what I need to do to make this happen? Thanks...JR

I just inherited a site with Symposium, and I need to change the script for the Help desk Q to be CLOSED Thursday and Friday as well as close on WEDS at 5PM. I am attaching the script presently in SCRIPTING, please help, I am pulling my hair out!! TIA! JR SECTION it_help /*MONDAY THRU...