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Thanks for the quick reply. Works like a charm. Seems the "ICS" heading on the Excel addon tab is rather small. Time to put my old man glasses on :) Thanks for the pointer to the right destination.

Running NRU 11 and Excel 2007. Want to import config from mics 7.1 to worksheet. Backup MICS created a customer database but when I open workbook naics7.0 none of the config info is in the worksheet. Any pointers in what I am doing wrong. Thanks

Have a mics at home that I want to incorporate voice dialing. My idea is to call a DN with an ATA hooked up to it with a Able Phone voice dialer hooked to the ATA on the phone side of the able phone dialer. On the line side of the Able Phone Dialer another ATA hooked up to it to another DN, lets...

Thanks

Have CICS V6.1 that has a problem with one line. It is a system board problem. If I replace the cabinet can I program the new cabinet from the backup of the old one or is the sys id difference between the two cabinets going to prevent this.

Much difference between v3.12 and v3.14 in the MCE program?

Have ver 31.10.14.22. Does some neat tricks with the CCR tree disappearing. Again sporadic. Nortel response, pay us some more money and we will upgrade to software that works. Nothin free for the end user from Nortel :)

Had it on a UPS so I guess we will see if it happens again

Have a CP150 V3.1 The CCR suddenly stopped working on all lines. Restored a known good backup still no go. Added a menu item to CCR saved it then deleted the new item and resaved. CCR tree started working again. Anybody heard of any issues with V3.1 Thanks

Hum, appears this feature is not supported with CP 150 server. Oh well

CP150 V3.1 with desktop messaging. Listen to messages just fine with outlook 2007 and callpilot player. In callpilot player the "Call Back Sender" button is grayed out both internal and external messages. Class of service is allowing outbound transfer. Any ideas on how to be able to use call...

Yes, it is 6.1. Looking in the map folder both map files are there. Still get the match error.

Using NRU 11 with a CICS 6.1. Trying to aquire the programming to an excel spreadsheet. Get the following error "ICS APF01ENG.Map does not match ANE00.eng.Map" Is there some added map files not in NRU11 that I need to install. Any ideas of what is causing this? Dis a fresh install of NRU but...

And there is the issue that Nortel does not let the end user download the service packs/updates. Can't even pay to download them. In our situation where the units are only used in a closed environment a support agreement is not practical with a vendor so we just make do with what is released to...

And on the BCM you would place them in the uftp directory?

I see Nortel has issued some new firmware for their IP Phones. what is the best way to upgrade the phones with a BCM 50 R2 or BCM 200 R4 Should you use an external tftp server and point the phones there or can use use the uftp service of the BCM. Can't seem to find a procedure in the Nortel...

Can someone tell me what the letters in the center of the flash name mean. I see mz and 1js etc. Thanks

OK what am I missing here. Have a CICS v6.1 with a flash V2. The CCR tree works fine, press 1, press 2 etc. except on line 33. With this line the caller hears the company greeting and CCR message just like all the other lines except when then press the path they want you get an error message...

Changed back to orginal password of default admin account and all worked OK.

Have a BCM50 v2 and received my keycode file, it is named sysid.lic The first line starts with Sequence 1 and the second line keytype 2 with the following lines showing what is going to be activated. Using element manager I go to install the keycode and the BCM 50 will not accept the file. This...