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Thanks guys, you have been a big help Ian

Hi, We are currently playing different meridian mail announcements for each of treatments on our symposium express server . There are only 2 channels available for the announcements which means that calls are can be queued waiting for an announcement. This is throwing some of our stats e.g...

We are in the process of upgrading our database from 8i to 10gR2. We are trying to decide whether to implement RAC or use dataguard, running transaction processing on the production machine and reporting on the dataguard machine. Our primary concerns about RAC relate to the extra DBA workload we...

Hi, We are currently running Meridian Mail and which provides all the functionality we require. Are there any alternative products we can migrate to other than call pilot. We have no need for most of the call pilot functionality?

Thanks for the pointer. I will investigate further. Do you happen to know if a site to site vpn can be configure through a Checkpoint Firewall-1 firewall using OpenVPN?

There seems to be a ipsec-tools package provided for later versions of Redhat ES. Is there a version for 2.1? Is this differnet for the freeswan ipsec and if so which is the better option to take? Can you tell me how safe the kernal patching process is to link KLIPS statically into the kernel...

I wish to set up a VPN between a checkpoint fw-1 and a Red Hat Enterprise Linux ES release 2.1 server hosted of site. I am attempting to install ipsec on the server but the kernal is not compatible and I am reluctant to patch the kernal and if I upgrade the kernal it will not be supported by our...

Sorry to double post but I up against the wall on this one. I am trying to set up greetings and wait announcements on symposium. I have setup the announcements on meridian mail each with ID and DN. Symposium requests one DN from which all announcements can be accessed via ID. I was told this DN...

On reflection my post is not very clear. What I am trying to do is set up greetings and wait announcements on symposium. I have setup the announcements on meridian mail each with and ID and DN. Symposium requests one DN from which all announcements can be accessed via ID. I was told this DN...

Thanks for you help, My one problem is I don't have call pilot. How different is the setup with just symposium and meridian mail?

Hi, Can anyone tell me how to set up an ACD queue for use with symposium & mmail announcements?

Hi, Thanks for your help unfortunately I have some pretty basic questions. What has to be configured on the ACD front. I presume I create a new ACD in LD23. From there I am a bit lost. What ports do I dedicate to the queue and where do I enter the announcement ids? Sorry for what I am sure...

Hi, I am try to set up greeting and wait announcements on symposium express. We are using meridian mail announcements. I have set up the announcements in meridian mail but am unsure to which number should be entered in the "callers will be transfered to this number to here announcements". I can...