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IPOCC Dialer - import CSV customer-list not displaying !!
@nortavaya: The name of the import file must be the same as the name of the control file. The only difference is the file extension. Both files must be in the same folder The data of a record is separated with semicolons The entry is case-sensitive Example File name of the import file...- Prithivi17
- Post #2
- Forum: Avaya: IPOCC (Contact Center for Voice)
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calls can land if agents not logged in to user interface?
@rinchuraj - You can achieve this by assigning an extension to your agents using IPO500v2 control unit, you can also assign a dedicated number to this particular agent by using Incoming call route.- Prithivi17
- Post #2
- Forum: Avaya: IPOCC (Contact Center for Voice)
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if there no agents logged in to an agent group, will the incloming call can continue ring to topic?
@rinchuraj - Once the call hit a specific AG with no agents mapped the IPOCC default system music will play. Only the caller can disconnect the call but till that the system music will play.- Prithivi17
- Post #2
- Forum: Avaya: IPOCC (Contact Center for Voice)
