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There's only me with access to change anything, but it's good advice anyway. I've not figured out why it works as it does, but I can now confirm how it works: If anyone calls in externally, you can redirect them to the relevant skillset and it works. If anyone calls internally, you cannot...

We have just found out that our users have been transferring calls directly to skillset numbers and they claim it's been working perfectly for years. The call has successfully been transferred to the correct call queue and answered by the right people. Suddenly, when they ring the skillset...

The prime set seemed to work for a few users, but not all, so it makes me think that there is another place it needs changing too, as even with the prime set changed I can still direct dial the user. Thanks for the tip though, it's got me closer to a solution.

Hi guys, you've all been great in the past so perhaps you can help me with something that should be relatively easy but I can't figure out what I'm doing wrong. Scenario: Lets say our main number is 100100, we have 20 users, and their DNs are 4101, 4102, 4103... etc etc. Whenever anyone...

Looks like I've managed to resolve it. In case anyone else has this issue, I managed to resolve it by restarting the Voicemail service within Element Manager. However it cut off all the calls everyone was on so if you need to do it, do it out of hours if possible.

Every bank holiday I need to go into each of the line's mailboxes and update the voicemail to say we're closed for the bank holiday. Then after every bank holiday I change it back. Today I uploaded the voicemail clip through mailbox manager for one the lines and it worked fine. I moved to the...

Hi all I've started at a new business and inherited a BCM 450, which for the most part works just fine. I've been told they would like to report on how many calls we are receiving out of hours and that we already have (or had) software which did this, but they can't remember what it was...