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Hi everyone, I need some help Option 11e Rls 4.5 with 2 attendant consoles. Nit1 setting has been directed to an ACDN that is NCFW to a DSC code for years before I took over. Its been working fine to get the calls to the shared voicemail that is hanging off of a CS1000e rls 7.5 for after hours...

UPDATE - Resolved yyrkrron, we are thinking along the same lines. Since changing the DMI to DEL 0 and INST nothing got me 9911 instead of 9111, I change the DMI again to DEL 4 and INST 911 and that resolved my issue. I'm still not sure where in the programming (ESA, ERL, etc.) it was picking up...

bignose - I can't speak to why the previous person that was administering this PBX would use a DMI like that. I too thought it was strange. The ERL's are all disabled right now just I could get 911 operational using the default ESA block. There are no Numzones or ZFDP configured. Users can dial...

Thanks StanleySteamer. I'm still looking and have requested that Surewest go over their config as well since AT&T has been processing the same call for the past 2 years. Mark

ERL's 1 and 2 are the only ones using the new PRI's from CCI. I printed the following for everyone: REQ prt TYPE esa CUST 0 CUST 0 ENTR 0 - Only one configured ESDN 911 ESRT 20 DDGT 911 MISDIAL_PREVENTION NO DFCL 9137914200 OSDN 4444 VOLO_COUNT 0 => prt erl...

Gentlemen/Ladies, I need some ESA/ERL educating. We recently converted from AT&T PRI's to Consolidated Communications/Surewest. After the conversion, 911 calls received an announcement from Consolidated stating the number was not recognized. D-Channel messages showed called # as 9111. This is...

bignose21 I've advised the users to use the conference the next time this happens as a workaround. I'd seen several posts that had recommended that as a solution. Thanks Johnthephoneguy The calls are always from an external caller that has called the AT&T number that is call forwarded to our...

Hello Everyone. Looking for a little confirmation here with a problem I'm having. CS1000e Rls 7.5 SP 24. I have several 1140e sets that are unable to transfer an inbound call intermittently. All of the phones are on the latest firmware. Call scenario: Outside callers dial a local AT&T number...