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Thanks effort fro the effort :) I endided up finding SCE but was connecting locally. Once I logged in to the contact center webportal and ran the SCE installed=r it allowed me to connect to the server.

We have a call pilot message that plays if all agents are busy that instructs our callers to press two if they need only reservations. I need to change the destination extension. This looks like a voice segment script variable called av_RSVP_Exit. Attributes under this variable show a value of...

I need guidance on our Norstar nt5b41gb-93. I come from a cs1000e enviroment so I havent a clue on where to start doing my MAC's. Could anyone guide me on how you program the switch? Is there a console port,command structure, etc.? Thanks

I don't think so because when run the same command under ac2 i receive ESN100

Two are PRI's and one is a DTI

I printed the npa and confirmed that all the npa's have either a 7 or a 10 RLI both which go to route 3 WHen I printed the nxx they have a RLI of 1 and go to route 4 and 1 still seems like something is missing. my two main routes are not showing up. They have a route and something is using...

When i issued ld 90 REQ prt CUST 0 FEAT ac1 I got a boat load of results which a logged to a file. In reviewing this file, I only see two RLI numbers 7 and 10. I then went into LD 86 REQ prt CUST 0 FEAT RLB RLI 7 and 10 Both RLI's had a route number of 3. This doesn't make sense because...

Thanks KCFLHRC How do I print my NPA's and NXX's in LD 90? LD 90 REQ - PRT CUST - 0 FEAT - NPA ESN009?? Then in LD 86?

I am in the process of gathering the infomation of how our phone system works. We have 3 T-1's - LD 60, stat From LD 21 I printed the RDB and found which routes were incoming and outgoing. My question is how can I tell what routes are attached to what external number? We have two main lines...

Thank you hawks, one of my routes ICOG has a value of ICT and some others dont have a ICOG field Any ideas on these?

I am trying to determine the number of incoming, outgoing, and in and out routes my company has. I can do a LD 60, stat to see the 3 T-1's then a LD 21, LTM but can I prove that which channels are being used on which route and what the routes is doing in or out?