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We are using Dell Power Edge 2450 servers for our h/w. Our support vendor says that they have spoken with Nortel and they have stated that there are no documented cases of this issue. We are not currently using any HDX script commands, however the service is active. Rfwhite could you please...

After installing SU13 on 4.2 SCCS the server is losing RAM on a daily basis requiring a reboot once a week to recover the RAM. In comparing process with my other sites SCCS 4.2 / SU12 I have not seen any items which indicate where the memory is being used. The overall system resources appear...

The CLID should only be displayed on the transferee's set after the att presses the release button. Prior to that the atdn s/b displayed

The AACQ indicates whether the CDN is acquired by an application such as Symposium. It will only change to yes if you build the CDN in Symposium as well and acquire it.

Using a 4.2 SCCS networked environment I am able to route calls as intended to idle agents in remote sites. The problem is can network agent talk time minutes be accounted for by application for calls offered by one site and answered by a remote network skillset agent? The needed data would be...

I have a 2250 which displays the outside callers ANI when the attendant performs a warm transfer to an internal DN. The transferee’s set displays the external ANI rather than the internal DN of the console. This issue only occurs on attendant transfers, calls from set to set display the...