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Thank you. I gave the avaya partner the dial up number to CMS. I think that centreVu supervisor has a great report function. I have never viewed the other softwar. Thanks again.

Our helpdesk is in the process of ordering CentreVu Report Designer. They already have CentreVu Supervisor v9, and an Avaya partner is telling them that they need to dial into the CMS server in order to give them a quote for CentreVu Report Designer. I thought that this software was just an...

A CMScapability that trackts info about abandoned calls. When the capability is enabled, calls with a duration shorter than the administered value (0 to 10 seconds) are counted as phantom abandon calls. and setting the timer to zero disables it. I dont know where to go in CMS to set the timer...

PBX Tekky, thank you so much for all your help. I was able to follow your directions and do everythign from centervu, It was right in front of my face.

I dont know where the cms state window is i dont know how to put myself in single user mode so that I can change the data storage alocation. can you help or can I do ths via centevu supervisor v6

thanks so much, I thought I could do this in certervu v9 but I get "CMS must be in single user mode,data collection must be turned off on all ACD;s" So this means I have to do this in CMS right? thanks so much for your help on this

We are trying to add more trunk groups in our pbx but when trying to add we getting a mesesage " CMS measured trunks exceeds maximum " Where in CMS do I go to add more capacity" Please advise, our new trunk group can not be added until I figure out how to change CMS. Thanks so much

It is best to bring down the Octel gracefully, go to the main menu, then sub menu 13, then select 1 shut down with dump, the system will take a few min to completey shut down, once the system says "enter boot command" you can unplug your system, when bringing it up, it will ask you...

We are getting an MSA alarm in our Log, what is the definition of MSA ?

Thanks, I will check all of that and let you know

We are using Inband intergration

Hi, we are using a definity v6 and octel 250, and any user can call an extention within the office and only sometimes they get "please enter your password" they hang up and then call the ext again and they get the persons vm.

the problem turned out to be at the CO, the channel unit was bad, we had a bad trunk on member 10 of the 24 channels. SBC using a T-bird, was able to trace the problem. Once the channel unit was changed at the CO we were ok. Thanks so much for all of your help !

i have a user calling a 4 digit extention within her office and when the person is not at her desk, caller gets vm but instead of hearing vm of the user being called, the caller hears, " please enter your password" what is the problem???Thanks for your help

SBC,tested T1 and says it is aa equipment problem on the definity. we dial 9 and get dial tone, then dial the number and never get connected and all lights on the phone (8410) go off like if the phone is unplugged. Then when I hang up hand set, the red light comes back on the first call...

I have a Merlin legend realease 5.0 with a T1 from ATT local. is there anything I need to do in the software? Right now my framing is ESf,coding is B8ZS pluse typ is DTMF I am thinking that all that needs to be done is to plug in the new SBC T1 into the CSU, I have a hardware tech going out and...

Thank you. It turned out that my main number was programmed in the PBX as a LDN. I deleted that and then put the main number in as a station and then added it to my remote coverage list and gave it a coverage path for thr R... mumber.

I was told to remote coverage my main number (console) to my other g3v6 office, How do I set up a remote coverage to a console to go to another location, I thought I could just do a remote cov the a new cov path, but It only works on individual DID numbers. Would I have to RCF the main number...

The inventory for my merlin has a a KS23395L3 interface? dose know what they are. also, do you know what a telelink? thanks

Merlin legned users have headsets on the MLX phones using adapter 10DP, they need power riight. Can it been any type of power supply like maybe the power supply's used on the 500a's for the 8400 series phones?