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Update.... an upgrade to 7.0.36 did not fix this issue so I am stumped.

Baddies, Thanks for the suggestions, but I do not believe this is a problem on the PC side. If I change the username or password on the Softphone client, I get invalid user errors as I would expect. When I put in the correct credentials, I get the "unknown error" with the corresponding error in...

Bumping with hopes of more suggestions as this is still ongoing issue. Could it be a bug in IPO version, I'm running 7.0 (23). Thanks

Yes, it does require that to be set and that's what I'm referencing. Whatever code I put in there is what shows in the error report. The behavior is the same no matter if the user password matches it or not.

Adding the first softphone to a V7 system with 5 Power User lics. Followed softphone_install_en.pdf but get an "Unknown error" at the client then trying to connect. In System Status, I get an alarm under Configuration>Service each time I try that says "User logon failed due to incorrect login...

Forgot to add that this was VMPro.

Hello all, I have a situation where a caller is in a prompt and dials 0 works fine, but if you call a DID number you cannot dial 0 from the users mailbox. I assume those are set up in two different places, but only know where to set up for a module. Can someone direct me to where that is set...

They page quite a bit however it's the security/procedure guy that called for this. The fear is there is a situation and someone in the middle of a page, drops the phone and runs off leaving the paging system unavailable. I know, pretty unlikely, but they have ammonia refrigeration throughout...

I have a customer that asked about a paging override. They said the on their old system, they had a code they could dial in an emergency which would kick any caller using the paging port and give the paging port to them. Any ideas on how to duplicate this in IP500 would be greatly appreciated.

I've got a customer on 5.0(26) that turned on Outgoing Call Bar for several phones and then found that short code *99 (which is paging for them) was blocked also. Outside of setting up ARS for them, is there another option to fix this? Or, is there a short code 'range' that would work where...

IP Office R7 Q3 2011 Maintenance Release Patch - 7.0(232702) covers this.

IP Office R7 Q3 2011 Maintenance Release Patch - 7.0(232702) covers this.

Yes, I have one system with exact same problem. Pressing anything just takes you back to the top of the AA recording.

We are having the same issue on a 7.0.23 system.

OK.... I see where I got off track. I was looking at part nubmer 202960 (4 channel starter) which states that IPO Professional is required. However it seems part number 205650 (4 channel add-on) is good for IPO Standard after v5 so I can just load that up. If that's not correct, please let me...

I'm new to Avaya IPO and what seems to be all their quirks. The whole reason I started looking was because I got the following error in the Essentials system's status: 10/21/2011 1:59:23 PM 2 Attempt to use a feature for which no license is installed...

I have a customer with several IPOs of various levels with voice network channels configured between each. They have a very small site they'd like to add to that so I suggested the IPO500v2 Essential version so they would have simple AA and Embedded VM included. However, if I'm reading...