Currently have Call Work codes setup for incoming ACD calls which work fine. We now require Call Work codes for Outgoing calls, is this possible? If so, can the Agent's be forced to enter a call work code before they dial out.
I am aware this is possible using CDR forced Account code's but...
Have you tried looking at "Toll Restriction" rather than FRL's.
Sounds like you're trying to restrict certain numbers and not access to trunk groups.
Max
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.