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So restoring the translation downloaded from the pc card after fails to work again, but restoring the translation that worked once works again, once, then back to "your call is being transferred" without playing the AA greeting first...

Wow, now I'm really losing it. I went back and forth between VMS AA and VMS Line Cover and when I went back to AA I tested it again and it worked. So I immiedietly retrieved the translations and a backup, tried the night service button as they normally do when they leave and tested it again...

So when it did answer correctly it also showed the outside caller ID info but now that it is not playing the message it is also just showing Auto Attendant on the display when it rings...

Could be the lines too, they are in a roll and I was testing the last but started testing the main, should test them all but the last line is answered slightly differently as it can be used as a backdoor into the VM and gives the option of dialing your parties ext. before letting them know to...

I'm getting close but moving too fast now. I went in with PC Admin to get a visual on what's going on, made sure 22 wasn't in group 7 and when I tested it the right message played but took too many rings even though everything is set to answer in 0 rings. After changing the system answer and...

Tommy you have it correct in your example. I'm just not sure how it was originally setup and it seems that the backup doesn't contain the number of lines programmed to the system so when I try to restore it still has 4 lines and still doesn't go back to the way it used to work. I suppose that...

Messaging, the one with a LAN port, not Mail or Mail VS

Thank you Tommy but that doesn't seem to be the answer either. Makes sense but not in this case. It was setup over a decade ago so I'm just finding how it was setup. In order to reduce the time between answering and hearing the message and then transferring to the front desk the AA was not...

I should note that after changing the system from 3 to 4 lines all keyed ext. had to be changed back to appear no ring as they all started to ring with every incoming call but the 4 partner messaging ext. are pooled not keyed so that doesn't seem to be a factor. Also the incoming calls no...

We only had 3 lines and a system greeting that played for every call before ringing at the front desk. Call volume necessitated a 4th line, so we did a back up, swapped out the 308 for a 509, restored, and changed the system from 3 lines to 4. Now the system still picks up the calls before...