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This issue has been resolved!!!!!! After upgrading the IPO from 9.1 to 11.0 , the Voicemail Channel reservations under System-- Voicemail got reserved all available channel to Auto-attendant. We have made the AA reservation channel number to '0' and kept all channel to Unreserved. Luckily it...

Is it be license issue ?

Hello All, I am facing an issue of call to get recorded after upgrading my Avaya IPO 500 V2 system from 9.1 to 11.0 along with Application server version from 9.1 to 11.0.4000. I am holding all migration licenses (PLDS) for processing this upgrade. IPO system and Application server was...

Hi, With the same credential we were trying to register the Avaya One-X portal via IOS and Android device, Over LAN network Both devices succeeding the registration and in VPN only Android is showing successful registration. Advice what would be the reason please...

Hi , I was trying to install and configuring the button module SBM24 in Avaya 9641GS phone and it's not succeeded. Just getting a light indication only and configuration is not reflecting to the module. Is there any compatibility issue with this button module in first level... Please advise...

Hi , It's a new installation of Avaya Contact recorder with Application server and I did the configuration as per the documentation.I am getting the the error "Disk nearly full on partition '/additional-hdd#1/partition1'. Only 459MB free." But I am having 1 TB HDD free space. Beyond The ACR...

But Now I am in other trouble with Contact recorder.I can hear the calls are been recording but it's not reflecting to Contact recorder system. still the application have to registered and showing application is under 90 days trial. Advice me !!!

above issue has been resolved..... under CentOS --Open terminal and put the following comments to delete the admin account and assign the new password to default "Administrator" account . ((Log into the postgres database by entering the following command:)) psql -U eware -h localhost eware...

Dear All, How I can Assign priority to agent to answer the incoming calls? My scenario is as mentioned below: Having four agents in a group 1. always call hits first agent the group. 2. if first agent is busy then the call should reach to next agent and then to third and last to fourth. ie, I...

Hi , I had lost the credentials for login to Avaya Contact recorded with Application server ver 10.1.0. Please advice me how to recover the same. Rinchuraj

Hi All. I would like to know -->will call ring to physical extensions of agents ,if agent not login to user interface? Rinchuraj

Hi all, Advice me , if there is no agent logged into an agent group and if call comes to the specific topic, can we make the call be on queue to the the selected agent group and after specific time it can either answered by a voice mail or disconnect the call in IPOCC? Rinchuraj

Thanks janni.. Could you help me for getting a solution in below forum... https://www.tek-tips.com/viewthread.cfm?qid=1786124 Regards, Rinchuraj

Hi, I'm going through a configuration issue to make the IVR scripting to work with below message. Message: "Thanks you for calling ABC company . If you know the extension you wish to speak to, please dial it now. OR dial 1 for sales, 2 for marketing 3 for accounts, 4 for xyz, 5 for xyz...... 9...

Hi, How I can configure the call landing to a topic to get ring on all agents which are available together?( collective call waiting) Regards, Rinchuraj