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I have a customer that is running multiple IP DECT 3711 telephones on their system and one handset is stating that test expired. I can not find any documentation on how to clear this or what it means. Has anyone else run across this and how did you fix it?

I am wanting to log in remotely to the administrator mailbox to change the auto attendant and am prompted to change the password and before I go through that I wanted to find out if that is possible. I know when you are on site it gives you options of mailboxes or auto attendant and misc is this...

We did a list trace on the trunk to see where the call is being terminated and it looks no different than any other cell phone. Any other suggestions?

My customer does not have EC500. They are being forwarded.

Working on a customer with a Definity R9 when they put their extension in remote call forward to cell works great EXCEPT to Blackberry phones. Caller hears 10-20 seconds dead air and then a ring back and straight to mail. We have tested this extensively and it only happens with Blackberry cell...

Kwing112000 I followed the link and got to step 3 but it will not let me enter the serial number or anything else for that matter as a password, any thoughts or help would be greatly appreciated. This is not on just one MLM007 but two that I am working on.

Thank You (I bet I haven't connected to one of these com ports on the 007 in 8 years)

We have an old MLM 007 that we would like to default in order to delete all the old mailboxes, are unable to find my notes on this. Any help?

Can anyone give me the steps to default a Merlin Mail to factory defaults? I cannot seem to find what I am looking for on Avaya support website. I found a easy step by step for Partner Mail VS and was hoping someone had something easy for me to follow.

Thank you Jinxs I called my Avaya Business Partner and he walked me through it. I am new to this so still learning thanks for your help.

I have a customer running Merlin Messaging and wants me to change auto attendant greeting but I am unable to get in remotely and he does not know what the current password is. Is there a way for me to defualt the password back to 123456, or change it all together? Please Help.

I have set up an IP Office that has no IP phones on the system but every user is showing up multiple times in the error list three times each to be exact stating SIP user data contains invalid characters. Has anyone ran across this and is it something I can fix?

I am installing an IP Office and Softconsole and wanted to find out the compatibility between them and if there were any issues I should be aware of prior to installation. Thanks.

I am installing IP Office Softconsole on a machine that is currently running Vista and wanted to make sure that they are compatible with each other. Has anyone done this and had any issues I should watch out for?