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  1. CSaint

    Incoming Calls Report

    We recently upgraded our Shoretel Server to ver 8.1, and our ECC server to 501.3.5107. I need a report that will tell me where every incoming call goes, even if it does not route to the Contact Center. In essence, which option a caller chooses after connecting to the Main Auto Attendant menu...
  2. CSaint

    ShoreTel 8.1 calls return to queue

    Are you using the contact server extension, or managing a call center through workgroups in the base shoretel application? If using the contact center extension, you can identify calls returned to queue (not answered) in the auto logout column in the canned reports.

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