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I would suggest that you call Global Knowledge or go to their website and sign-up for a Contact Center Class. "Don't make changes until you're sure, or you could have some unintended consequences.

If you are using multicasting, you should go to: MyComputer -> D: (d drive) -> Nortel -> iccm -> bin -> mrcv.exe This will bring up a command prompt and you should see your multicast traffic, if the system is sending it out. If you can see the multicast traffic there then there is no problem...

The multicast IP address: 230.0.0.1 is the default ip for multicasting that comes with the server setup. If you plan to use multicasting you'll need to get that setup with the appropriate Send and Recieve ip's. As Milesprower stated, you need to have your ip's within the appropriate multicast ip...

Nortel is supposed to be working on a patch for this, but I do not believe that it has come out yet. I would suggest that you login into Nortel.com (if you haven't before, you'll have to setup a login and password) and do a search for it. "Don't make changes until you're sure, or you could have...

The call by call report would be your best bet, if you want to see everything that happend to a call. However, with the size of the report and space needed on the harddrive, most systems are setup only for a short period of time, usually one or two weeks, so you may have to wait till the next...

You need to go on the server itself and, first off, make sure that remote desktop is turned on and is available to all users. If not, you'll never be able to remote to the CP.

Just wanted to add that if the user has Visio on their computer, there will be an issue. Visio and Sybase both use the same operators, to an extent, but Visio can run on any version of sybase, where the version of Sybase that comes with the classic client is specific. If the user has Visio on...

Here are the instructions on how to change the time on a Norstar system. I have used it alot in the last few days. Changing the time on a Norstar system must be done using a display phone. Using a M7310 or T7316 the right 2 buttons under the display are "NEXT" and "SHOW" respectively. 1. To...