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Does anyone know if there is a way to delete the Call Center data that is in the BCM? Not the SQL file on the RCC server but the data that is in the BCM itself. We believe we have corrupt data and keep importing it to the RCC server. Teleplop

Anyone have this problem? I have a customer who has release 3 software. They have Unified faxing from the desktop. They can fax out from the desktop fine as long as it is under 10 pages. When they try to fax out a large amount of pages, the fax doesn't go through. Teleplop

Does anyone know what ports the 1120e phones uses? I know it uses 4100 to connect but what other ports need to be opened on the network? I guess this is the same for all IP sets on the CS1000 but I cannot find any documentation on this. Teleplop

I just installed TM 3.1 The installation went fine however, when I click on the link under Telephone, Search, I get an error that says "HTTP Status 500 -" Does anyone know how to correct this? Teleplop

Simple question. I have a UCM520 system. All is well except the sound of the dial tone on external dialing. (When dialing '9') I'm new the the platform. Anyone know how to change this using CCA gui? Teleplop

I have found 2 documents with in the BCM itself that says it supports 550 target lines starting 361 to 910. Teleplop

All up tp date. Teleplop

CEC is installed and keycode for expansion was done also. Still only shows to 680. Teleplop

Not sure if anyone has been working on a BCM 450 yet but this is my first. The issue that I am having is that Nortel's documentation says that the Target lines have increased to 550 yet my system has target lines numbered 361 through 680. Not to 910 as the documentation states. Does anyone have...

Anyone know if it is possible to replace a damaged BCM 200 with a BCM 400? We have an out of service but I have a brand new BCM 400 that has not been registered with Nortel. So, if I replace it, can I regenerate keyodes for it and will the restore from the old backup from the BCM 200 work? Teleplop

Anyone know where this "cleanevents.exe" file is located? Teleplop

I have performed the above procedures deleting all of the CDR records through telnet, and I am still getting the same error. I downloaded the Pre check tool and the error file shows the same thing. FAIL: Call Detail Recording check. Existing Call Detail Recording storage exceeds 200 megabytes...

Anyone ever have any problems with a BCM 3.7 upgrade not passing the health check due to the CDR records being to large? I checked solutions on Nortel web site and deleted the file through telnet as per the solution, but I still have the same problem. Any clues anyone?? Teleplop

Did that and I get the same results. Teleplop

I tried to add a new i2002 phone to an existing BCM50 that has 9 IP sets on it already. I made sure all of the settings were identical to the working phones and verified that their were enough licenses on the system to support additional phones. The phone just keeps saying "Server Unreacable"...

Thanks atascoman. I patched it up and tried to restart it from the services but that just gives me an error that the service cannot start and then generates an error "Failed to start Service" Teleplop

Anyone ever heard of this? I have a BCM50 Release 3.0. For some reason the other day I had to reboot the BCM. When it came back up, the BCM_Doorphone service would not start and when I try to manually start it, it won't start. I get an alarm 10129 in the alarms. Obviuosly the Doorphone itself...

I have an Option 11c Release 23.55 and I have 2 DTI cards configured for standard EAM wink start lines. The channels keep going in to LCKO periodically. I realized that this release is MD but I was wonderng if anyone knew a work around or configuration I could try... Teleplop

Does any one know how to fix corrupt tns without calling Nortel (Web site says they do it through PDT) does anyone have that procedure? Teleplop

Thanks biv. That worked! Teleplop