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Thanks, I'll give that a try.

I don't have one titled Mailbox Usage Report under Messaging Reports category. Is that the original name for the report? (I have a CP 4.0 if that helps) Thanks!

Is there a report I can use on CP Reporter to find mailboxes that have never been logged into?

In CP 4.0 where do you set the length of time the system will keep unread broadcast messages? Thanks!

That's what I thought. Thanks!

My supervisors only want to use activity codes for Not Ready states. Is there a way to prevent the ACNT key from flashing during an active call?

We were getting the following error message when trying to use Application Builder 04.04.04.00 with Call Pilot 4.0: >11/07/06 13:42:45 Starting Application Builder login... > 11/07/06 13:42:45 NMAppBuilderLogin > 11/07/06 13:43:05 Creating LDAP Bean object > 11/07/06 13:43:06 Created LDAP Bean...

Found it! There were 2 sets that had MWK that needed to be removed. Once those keys were nulled, I was able to out the ACDN. Thanks for the suggestions :)

I guess I would be the vendor then instead of a technical user. I'll have to change that in my profile. Our tech support is stumped on this one, so I thought I would check and see if anyone else has run into this. I'm starting to suspect that there may be some corruption in the database...

Here it is. The error code is SCH0725 DN 5050 CPND NAME Voice Message XPLN 27 DISPLAY_FMT FIRST,LAST TYPE MCDN NACT ACDN 5050 TYPE ACD CUST 0 ACDN 5050 MWC YES IMS YES CMS YES IMA YES IVMS YES EES YES VSID 0 MAXP 16 SDNB NO BSCW NO ISAP NO AACQ NO ALOG YES...

I don't have the SCH number, but it said something to the effect of "Cannot out an ACDN with agents defined or active

Yes, they were all gone.

I was migrating a MMail to CP 2.02 and had some problems removing the ACDNs used in mail so they could be added as CDN's for CP. The switch is an 81C with Succession 3 and has Symposium 4.2 attached. The ACDNs and dummy agent sets were deaquired in Symposium and the AML link between the switch...