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Hello All, Was wondering if someone could possibly help me with my question about Business Advocate. The feature was activated approximately 3 months ago but we just started setting up Service Level Supervisor on skills and setting up reserve agents. This had been working fine for the past two...

Hello Everyone, We are in the process of implementing AAM R6.2 and I was wondering if multiple PBXs with different extension length dial plans can utilize the same AAM. I have three PBXs at my facility, all running CM 6.0. Two of the sites are 5-digit extensions and 1 site is 4-digit. The...

I have a situation at a hospital where they currently have a digital set that houses 4 extensions that are being used for emergencies. When a call such as a code is placed, it rings the phone that sits beside the attendants position and the operator then fields the call. Customer would like to...

What is the correct procedure in upgrading from 2.1 to IPO 4.0 or 4.1? I thought you need to upgrade to 2.999 then to 3 then to 3.999? Not sure?

I have a 302D1 console phone that is connected to an S8400 PBX. If the operator is currently on a call and a second call comes in on the main number, they receive no indication, either audible or visual, that another call is coming in. The caller only hears constant ringing until the operator...

What version of PBX are you working off of? G3 series or S-series? If G3 version, perform a "change trunk group x" with x being the trunk group of your incoming circuit. On the third page, you will see incoming call handling treatment. The first column is service feature. Enter other on this...

Hello All, I have an MCC cabinet that the fan assembly has stopped working causing a minor cabinet alarm. The assembly appears to be powered by a 631DB1 Power Unit in the bottom of the cabinet. The LED on the front is currently red. I have removed power and tried to reset but red LED remains...

I noticed you have per button ring control turned on. Make sure that on the original phone where your call-appearances are programmed that you have an r for ring programmed for each appearance.

Hello all, I'm currently beginning setup of a new Intuity LX R2 and none of the standard craft passwords are working with the craft login. If anyone has this info and can pass along, it would be greatly appreciated. Thanks!

Yes I did.

I checked my settings with the ones you have provided and they are all correct.I tried 9100 and got the same result; a printer failure message. I tried pinging each one of the above printers on the network with success. I just cannot figure out what remote port number to use. Do you know of...

Hello, Im trying to set up a network printer on my Definity G3siv11 utilizing my CLAN board. Everything is setup correctly except in the [ change ip-services ]screen, I can't find the remote port number that is used by the Savin 2555. I also have an IBM 1372 printer that I can use as well, but...

Do a change trunk group 1 and on the second page make sure the following are all set to Y: UUI IE, SEND UCID, USNI DELAYED CALLING NAME UPDATE, and SEND CONNECTED NUMBER. I had a customer that changed PRI vendors and their caller ID stopped working upon change without any Programming changes to...

Hi guys. Was wondering if someone could possibly help me. I have an extension that was added to the intra switch CDR list for call accounting purposes. I'm now trying to remove the extension from the Definity switch altogether but cannot because it is part of the CDR list. When I do a change...