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mayfurd, handset "69"... that's great. Gives a new meaning to phone se... anyway. Desktop Messaging, we never bought any keycodes, I have a hard enough time trying to train the staff on how to transfer a call. I know Nortel had a try before you buy program, or a 1 seat license program...

One of our executives wants to be able to play back a message in their mailbox on our Call Pilot system with someone on an outside line. Aside from setting up a conference using Link, is there a way to allow an outside caller to listen in as you play your messages?

Unfortunately, the vendor that installed our system is not familiar with this unit. And when asking about manuals in the past, the response was if they don't sell it, they don't have a manual for it. I'm pretty confident they can eventually get some details, but I haven't heard any response...

We are considering using the Nortel VoIP gateway between sites. Thanks to everyone who has provided me with some feedback on this unit so far. Can anyone provide me with a PDF copy of the manual(s) for this unit? I would like to review it as part of our decision making.

Thank you everyone for your responses. I brought this up with our account rep from the telco (also our Nortel vendor), and he also said a PRI and associated hardware/software was necessary, but shrugged it off as not suitable for us. I'm assuming that the PRI used for networking the two...

I've been reading as much as I can get my fingers on about connecting a branch office (across town) with the main office, using the Norstar VoIP Gateway, or other VoIP solutions. We currently have a MICS with one unused 4 line CLID analog trunk card. We are considering a CICS or MICS for the...