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Tell Xerox that the color blue turns magenta a week after the print is made. Complain that the ink/system is defective. I did, on the advice of a tech, and they replaced the unit, no charge, with an 850. The two inks are different. Good luck. Allen

Xerox web site has a set of pictures showing how to replace that thing.

DO NOT USE BRAND X INKS. It cost me a new printer to find this out. The warantee means NOTHING. They will replace your ink, but not your printer, They are waranteeing the INK not the PRINTER. Buy genuine ink on ebay for the least expensive source. Buy ONLY if it is in sealed XEROX tubs. Good luck

If your machine is near or over 60,000 copies you will be having some other lift draw issues soon. Also, since you did not state your machine model, it is hard to advise. The 840 ink turns magenta after a while, the 850 ink is soft. We just junked an 850 after destroying the print head with...

It seems that the lift pins become worn beyond use at about 60,000 copies. I had to have a tech in from Xerox $395.00 to clear paper stuck to the drum. He said that the lift pins are worn by defective guide rails in the unit. The guide rails gind a little material off of the pins each time you...

If you have been using NON Xerox inks, then you may have a print head problem. If you HAVE been using Xerox inks, and your unit is under warantee, then call Xerox. Good Luck