Thanks for the info.
Would an single Activity Reporter keycode need to be purchased for the BCM and then licenses for each phone/station that will be reported on? Not sure how the licensing works for apps that are embedded in the phone system.
Great, thanks.
What reports does Basic have on it? (incoming calls, call distribution by hour, extension detail, etc??)
If Basic doesn't have what I need, would you recommend using Standard? Is it a good application?
Anyone know about a new release of BCM having call accounting embedded? I heard from another telecom guy that a new release of BCM (not sure if it was 50, 200, or 400) came out in April and it has call accounting on it. Looked on the Nortel site but couldn't find any recent info. If you have...
Anyone use or familiar with these companies and their contact center solutions? Seem like good products but have not found many people that actually use them. If you do, opinions? pros/cons?
Are you familiar with Customer Interaction Express and/or Contact Center Express, aarenot? Might be going with Avaya Communication Manager and these two apps seem to be the closest to what we need. I hear CIE is used more in Europe right now. Opinions on these two? Customers happy with them?
20 agents
2 supervisors
5 incoming lines
5 hunt groups (number of agents in groups varies between 2 and 10)
features looking for are real-time agent status and calls in queue. real-time and historical reporting. alarms and alerts for service level thresholds. For now just worried about single...
So is there much point in getting ICC and Reporting for Call Center? It seems like from what you are telling me that Reporting for Call Center will give me historical and real-time reports, as well as monitor agent status/queue status/etc. Those are the things that I need and would rather just...
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.