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- Users: SergeP
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Call Work Codes through CTI client?
Definity has third-party call-control SDK that allow to enter Work Codes. (TSAPI - CSTA). But I don't know about supporting this feature by "Cisco's Desktop Control Server"...- SergeP
- Post #2
- Forum: Avaya: CM/Aura (Definity)
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EWT & TSAPI
Noway... As I know... But you can monitor calls that queued to some ACD split and calculate this time in your program. ExpectedTime = NumberOfCallInQueue * AvarageTimeOfService- SergeP
- Post #4
- Forum: Avaya: CM/Aura (Definity)
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EWT & TSAPI
Could you explain what does "EWT" mean?- SergeP
- Post #2
- Forum: Avaya: CM/Aura (Definity)
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Application Link v4 question
Application Link already contains internal TSAPI Server. As I know not all functions of TSAPI protocol are supported directly and need additional TSAPI Server (ex. Routing Functions).- SergeP
- Post #2
- Forum: Aastra/Ericsson systems
