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  1. taudette

    Coonecting branch offices - requirements?

    Hi gang I searched through old postings but am unable to determine the possibility of a solution I am hoping to put into place. We are moving to a two new locations (splitting our office), and in that move, our call centre will be in a different area of the city. There, I will have our...
  2. taudette

    CallPilot 100/150 Import Recordings

    I know there have been several threads regarding this, and I've read them (it solved a few issues) but the one I have now I can't seem to find any info on. I successfully installed the callpilot player, which converted the wav recordings to vbk. I can get to all of the areas that require a...
  3. taudette

    Extension not valid, and main menu redirect help

    Hoping someone has a eureka moment on these two items. First, for some reason a single extension just stopped working properly. From our main menu, they can enter numbers 1-4 for specific skillsets in the call cnetre, or they can dial a person's extendion directly (tied to the voicemail number...
  4. taudette

    Set Relocation and Outbound transfer

    Thanks for the help with this, I got it working! Tammy :)
  5. taudette

    Set Relocation and Outbound transfer

    Call Pilot Voicemail, Call Pilot Call centre, and the phones are nortel t7316
  6. taudette

    Set Relocation and Outbound transfer

    I'm sorry to ask this but I've inherited this system with no manuals and I've searched through the system but am unsure how to proceed. I need to relocate a phone extension to a different desk. I then need the ability to transfer that extension to an external phone number. Is this possible...
  7. taudette

    Stuck in Skillset DAY mode

    That fixed it! Thank you so much! I was losing hair on that one. I had no idea of feature 992, I'm accidentally covering the phone system. Tons of thanks! Tammy
  8. taudette

    Stuck in Skillset DAY mode

    Ok, I do not have 24 hours setup on the skillset, I can see that through the interface. Each day has the same hours, and the 24 hours box is unchecked on all days. When I uses feature 982 and click mode, I get two items, Mode 1 and Mode 2, both say "Uninit" I changed the Attnd Avl to No...
  9. taudette

    Stuck in Skillset DAY mode

    I wish you could edit your own posts, but alas This is what I have when I use feature 982 Atnd Avl - Yes Business open - Yes Answer lines - Yes Atd: 401 This is of course, while we are open. Should Atnd Avl be NO to fix the service mode?
  10. taudette

    Stuck in Skillset DAY mode

    Ok, I found it. But the menu is limiting. I go to the feature 982, how do I select the skillset in question and then check to see if its forced to day mode?
  11. taudette

    Stuck in Skillset DAY mode

    Is there a way to get to the feature via the web interface? Its telling me my password is incorrect when I try from my phone. The only admin user/pass I have is the feature **266344, and then the online interfaces (call centre, voicemail, reporting) Is there a default pass for feature 982?
  12. taudette

    Stuck in Skillset DAY mode

    I can't figure this out. I have Call Pilot v.2.2.116, we have multiple skillsets (4 of them). All of them are setup exactly the same way (like this): ********************************** Day Routing Table Skillset 1 Step Information Commands 1 Greeting 1, Normal, No Transfer View...
  13. taudette

    SSRS parameters / SQL confusion

    Hello everyone. I am using Sql 2000 with SSRS 2005. I have a table, SO.MAIN which is an order listing containing many columns of data. Including: ENTRY.DT (entry date) SO.ID (sales order number) DIST.ID (distributor number) ORD.NET (order value). I need to create an SSRS report that...
  14. taudette

    Close for Lunch

    I have attached two screen shots. One is the main voicemail login, the second is the screen I get when i click on "system properties". I don't see reference to Meridian or Norstar anywhere, that's what confused me. Thanks Tammy...
  15. taudette

    Close for Lunch

    Yes, i know how to login to the call centre, the voicemail, and the nortel reporting. I'm just not sure what she meant by voicemail flavour - version? Webmaster Resources & Internet Marketing Tools http://www.marketing-professor.com
  16. taudette

    Close for Lunch

    Wow, how do I determine that? Sorry, completely new to this. Webmaster Resources & Internet Marketing Tools http://www.marketing-professor.com
  17. taudette

    Close for Lunch

    Hi everyone - been reading these forums and have not found help on this one item I inherited the Nortel system Admin when someone abruptly left, and in the middle of learning it I am being asked to change something. Try as I might I can't figure it out. Right now, we are open 9:30am to...

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