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  1. CraigSTA

    I am getting Basic Recordings all day on Nice Perform NICE Perform 3.2.

    Thank you I shall. You are a scholar and a gentleman...
  2. CraigSTA

    I am getting Basic Recordings all day on Nice Perform NICE Perform 3.2.

    Hello NICE12345 I have been looking at the guides for a while but cannot find a section that explains the method to troubleshoot "Basic recordings". Any other suggestions or where to look? Regards Craig
  3. CraigSTA

    I am getting Basic Recordings all day on Nice Perform NICE Perform 3.2.

    Hi Nice12345 Thanks for the response. I am still a child when it comes to following a call from the Logger recording process to the final plug-in to SQL. In other words, I am not sure which logs get populated and at what stage. To add to my question, I have noticed that there a "rejected...
  4. CraigSTA

    I am getting Basic Recordings all day on Nice Perform NICE Perform 3.2.

    HI Everyone. I am getting Basic Recordings all day on Nice Perform NICE Perform 3.2. However, in Totality 90% of calls have CTI and just 20% are inserted into DB as Basic Recordings. I would like someone to help me with a process to follow such as what log will show me why this is a basic...

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