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12.3.78 Reports stopped running this morning. Any time I try to run a report (any report), it stops responding and the only way to exit is via task manager. Any ideas? Thanks! bt

That may well be it - at least it appears to be. Looked all through the help as well as the config. manual, but didn't see this anywhere... Thank you, sir - again! bt

Good evening. I have an Aloha QS system, CFC Local, 12.3.x. I need to apply a 2.5% surcharge to all items. I have built the surcharge, but can't figure out how to apply it to items. I looked at using the Service Charge on each Order Mode, but it will not allow me to enter 2.5 in the percent...

Aloha 12.3.x, same version at all sites... I have a major menu update coming up at four sites, and I'm wondering if I can do the following: do the update at one site and refresh, then grab the changed dbf files out of NEWDATA, move them to the other sites, then un/reinstall CFC using the...

Thanks! bt

I have a former customer that is running Aloha 4.2 in a couple of locations. He contacted me because the person that used to support his system(s) died last year. Apparently, with 4.2, there is an issue that occurs after the end of the year where the system never completes EOD, so all data for...

I have a store running Aloha 12.3.57, Manager 19.3.2.3012. I have one employee (a bartender with manager access) whose name does not print on kitchen or bar chits. All the other employees with like Job Codes and Access Levels print on the chit, just not this one. I'd appreciate any help...

Good morning. I'm trying to help a new District Manager learn how to add back office employees in NAM/CFC. She is confused as there are to different version of how this is done, one using the Back Office Security tab in Maint/Labor/Users, and the other using Users in Maint/Labor. My question -...

Has anyone tried to manipulate the Aloha/NAM/CFC database in SQL using SSMS? We often have a lot of changes to make across multiple stores, and frankly, doing them one at a time in the GUI is time-consuming. When you make a change in the GUI, does it write it to SQL, and the refresh pushes it...

Sorry for the delayed response on this one. I read this as go to Reports/Aloha POS/Reprints, then change it under File/Settings/Output To... (just like we've done for years), then close and reopen AM and the change would "stick". Unfortunately, this did not solve the problem - no matter...

Thanks, Ross. I'm not really interested in losing items out of mod groups, either. I'll use your second suggestion that will make it go a little faster, anyway. bt

Aloha 12.3.x I have been tasked with adding 265 employee house accounts. In an effort to do so quickly, can I unload the NAM DB, import the file into the HOUSE.dbf, then re-import the data? I'm not looking forward to keying these in one at a time! THanks! bt

In Reports/Reprints, we've always had the ability to Output to Screen, making searches through many hundreds of tickets for a specific item pretty easy. The option still appears, but even when selected, when a user tries to create a report, they are presented with the "Select Printer" dialog...

To follow up on this, after the system ran EOD, everything showed up. Strange - I tried to duplicate the problem but have been unable to do so. bt

OK, I've installed the latest Aloha Manager (19.3.2.3012). I have no Functions menu, and the Sales selection on the Reports menu is gone. I have looked through the setup options again and do not see any way to activate either of them. Ideas? Thanks!

Anyone?

Aloha 12.3.x Good day. We are getting ready to reopen one of our restaurants. FOH is running fine, DOB looks good, able to clock in, enter orders, etc... BOH, when you attempt to open NAM, flashes the login screen momentarily, then goes away. CTLSVR is running, and I've rebooted the BOH...

Thanks, Ross - I'll give it a go... bt

I'm having an issue with logging into EDC - it says the password has expired, and to change it in NAM and then refresh. The password changes in NAM, but EDC says the new password is not valid. I've tried changing the password in NAM using File/Change Password, as well as changing it in...

Good morning. We are new to Macola 10 and Synergy, having migrated from Progression at the beginning of January. We also moved payroll in-house at that time. When we did the initial data migration, the contractor that ECi assigned to us had us enter all of our employee information into...