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Sorry, I am not understanding what you are asking by "docs". Please clarify? If you mean Installation and Programming manuals, yes. I can log in and navigate through programming.

Customer uses internal paging through the keysets. Receptionist presses a button the accesses paging group 01. All keysets have appropriate COS assigned, but three are not receiving pages. Where and/or how do I add these three keysets to the group? Many thanks in advance.

My old laptop died, and now my new laptop won't communicate with the CS1000 when I dial in. I dial the switch, but I see no information on the screen. I'm told that I need in input the hard AT command string into my modem properties. Any ideas?

How did you copy the data? Obviously I need to remove the Drive from the BCM, but did you use any specific procedure or software? My fear is running into any Nortel Proprietary security measures that would block this.

So in retrospect after going through a very costly system down scenario, I am trying to develop a method of preventing such a long down time, or creating a faster disaster recovery plan. Is it possible to copy a BCM400 harddrive to another (aka ghost the image) to keep on hand as a disaster...

Thanks for all the replies!! Ultimately the back-up didn't work. I presume because of differences in patches as dj4020 mentioned. Just rebuilt the new system as close as we could to original specs.

BCM400, 4.0 Customer system crashed, not yet sure why. Attached a moniter and screen won't get past "Uncomressing Linux... loading kernal". So we order an advance replacement which should arrive tomorrow. I have two backups of this system from earlier this year. What danger is there of...

That's what I was afraid of. Thanks you your response. High ho, High ho, It's off to Nortel I go, $$$$$$$$$$$$

Yeah, already tried the serial port, no good. I've pulled the hard drive and installed a DSM32 to temporarily replace the IP phones. However, I can't get into programming. After entering user and pass, display says "Please Wait" for about a minute and then returns to time and date. I need to...

I have a BCM400 that is locked up. Power outage during patch update. System is down and I can't get in with Element Manager. I have a recent backup and want to default the system and re-install from that backup. How can I default the system?

I have a machine with XP Pro installed on a 20G HD. After uninstalling and deleting all nonessential programs from the disk and cleaning everything I can get my hands on, I still have less than 6G of free space left. How big is XP Pro with SP2?

What is call forcing? In this scenario, Console answers all calls to the business and transfers to appropriate acd group. Members who are logged in here their phone ring and press the associated button for that ACD group. Nothing special that I am aware of. When this person presses her ACD...

Verified and negated user negligence. (Wish it would have been that easy) I added ola ira and lpk 1 and still no change. However, I did find that the culprit here is actually key 00 ACD 8827. Calls in the ACD are being disconnected when she tried to answer with this button. Yes, she is logged...

OK, more info. I have not found an AEC/8 card in the KSU, and all Flexible slots are full with other cards. Is there an emergency phone port or other built in analog port available?

I have just inherited a customer with a KSU with model VB-44030. I am unfamiliar with Panasonic. I need to find an analog port to use for a basic 2500set. Where can I this port?

I have a SCR button 01 that either doesn't respond when pushed or hangs up an incoming call when pushed. I have swapped phones and the trouble stays. Any ideas? DES ANGIE TN 002 0 00 04 TYPE 3904 CDEN 8D CUST 0 FDN 875 TGAR 1 LDN NO NCOS 6 SGRP 0 RNPG 1 SCI 0 SSU LNRS 16 XLST CLS UNR FBD...

I have a user with display envy... Her phone will not display two lines of information, (second incoming caller ID) and her co-worker's phone will. Is this a CLS issue? How do I remedy it? M3904 phones. Thanks in advance.

I re-read my post and realized what a stupid question that was. Sorry for that slip. Let me re-phrase it... Is there a way to print the time/date stamp and caller ID information from the message envelope without using 3rd party software?

Will the CallPilot retain caller ID information like a time stamp?

Customer has Option11 Ver.4 and is using Companion phones. They want to replace the Companion with Digital Mobility, but I have learned that there is a compatability issue. They already have IP phones enabled on the switch and I am told that Nortel has an IP wireless phone available. Does anyone...