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The client receives email messages from employees and clients who email him from their respective cellular devices -- since these cellular devices only transmits the email address of the device in the form of a cellular number (i.e. 2125551234@vtext.com), and the "from field" from the inbox view...

We currently have the latest software revisions installed on both the handhelds and the BES -- with that said, the issue we are experiencing on both our 7520 BlackBerry as well as the 7100i models is when we have a recurring appointment in the calendar (whether it was created in the BlackBerry...

A user recently complained that when she opens multiple drawings by double-clicking them in Explorer, that multiple instances of her licensed version AutoCAD LT 2008 open instead of just opening the drawing in the existing, opened window of AutoCAD LT 2008 (when one or more drawings are already...

Anyone ever see this one before? . . . A user here came into work this working, logged in and opened up MS Outlook to check his email. Immediately, he received 100+ emails -- read receipts -- which state "YOUR MESSAGE WAS DELETED WITHOUT BEING READ" . . . What was odd about this is they...

Good advice and possibly not a bad idea to reprogram all of the intercom members the proper way. John . . . You suggest printing the DIG's to see how many are in each one. Can you give me a step-by-step on how to go about doing that? Thanks, Jeff

I need to add a new Intercom key to a new 2616 set and add that intercom to the executive secretary's 2616K. What I seem to be noticing (and don't yet seem to understand), is that although on the 2616K module, key 30 is defined as "DIG 4 5 R", the set that key 30 intercom's to is "TN 3-1" --...

Our executive secretary has a 2616K module with some programmed intercom buttons already (programmed by our previous PBX guru) . . . The button in LD 20 read as "29 DIG 5 5 R" (where 20 is the button number.) Note that there are three other intercom buttons, beginning with "32 DIG 2 5 R" and...

Any ever try to do something like this, and if so, can I get a tip on how to do it: We have a myriad of PowerPoint slides, all (or at least most), of which we would like to have an embedded "application" run which will display the feed we have coming from a TV tuner card. Right now we are...

Our operator console went dead early this morning. There will probably be a few hours until the console is repaired or/and replaced. We normally have the ability to set the console to "NIGHT" when no one is at the console so the incoming calls will get re-routed. My question is this . . ...

A user just approached me, showing me a "Sent Mail" item he wanted to print. By default, this user sends ALL emails with requests for receipt (delivery AND read receipts.) He showed me the printout from one of his sent mail items which included the tracking / receipt information for each of...

I know this may seem like a dumb question to some, but I have been trying to figure this out for a while now and cannot seem to come up with a good answer: Does anyone know why Microsoft, by default, places the users' Outlook.pst file in the following folder structure: <drive>:\Documents and...

Am I correct in what I have been reading . . . 1) Business Contact Manager (BCM) for Outlook 2003 is in fact a single-user product not meant to be used in as part of a shared multi-user environment? 2) The BCM for Outlook 2003, although being a single-user product, can now (perhaps with an...

I have a set of users (approximately eight (8) in all), who are currently using a combination of Microsoft Outlook 2003 (mainly for email, calendar, etc.), but also have access to "Public Folders" for their workgroup (which, at this point, they primarily use for workgroup calendar info.) This...

I agree . . . aside from that though, she needs a bit of mobility while at the switchboard . . . was not sure if anyone had come across a particular solution that maybe I was unaware of.

Anyone have any recommendations for a wireless (preferably), or wired headset that might give our operator a bit more mobility rather than using a standard handset (which is plugging in using the modular plug / socket in the two-prong adapter.) I am currently attempting to use a wireless...

This may seem like a obvious question to some, but BlueTooth, as good a technology as it appears to be, seems to be hassle. Can someone explain to me if / why I cannot take ANY BlueTooth mouse (for example), and connect it wirelessly to a Dell laptop that has a built-in BlueTooth card /...

I am working on cleaning up a laptop for a client of mine. I was able to remove many of the BHO's on the machine and ohter non-sense which was bogging down this poor laptop, but I am having trouble finding the source of the following problem - If anyone has any knowledge of this one let me know...

Prior to handing out BlackBerry's, when we would roll out cell phones, we made sure to add a "Master Contact List" via software before giving the device to the user. Aside from the fact that the software, which does not support BlackBerry devices, our BlackBerry's do sync over-the-air to and...

I have a user who asked the following - if anyone has any advice how to accomplish this, I would apprecaite it: The user has a column (lets call it column A), with pricing information. The user would like the date or/and time "stamped" in the adjacent cell when the price changes in the...

At one time, our Executive Secretary, who has buttons on her phone for the two executives lines she answers (see print of her TN below), was able to join in (at one time), on conversations in progress that the executives were on. Supposedly, now, she is unable to access calls in progress by...