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Hello All, I'm using application builder for CallPilot build 5.00.41.46. We are migrating to Avaya Aurora Messaging soon and I would like to export all of our voice items to .wav files. Here are the steps I am taking: From DEFINE menu select Voice Item, Highligt the item and select edit...

Thank you for the responses. I ended up doing an end-around. Not very elegant but it works. I created a call pilot application that just transfers callers to the cell phone number. I created an SDN using the CDN of the ACD. (Apparently the CDN gets forwarded to call pilot, not the ACD DN)...

Hello, This is my first time trying this and I've thoroughly confused myself. My customer doesn't want any calls waiting in queue if all agents are busy. Ideally, if all agents are busy, they would like it to forward to a cell phone. I can't get it to work. Here is the latest perumutation I've...

True, we do, as I'm sure many sites do that as well. Does that negate all the Agent ID's between 0001 and 0999? Why? The system doesn't understand the difference between and agent ID and a DID?

Hello All, CS1000M 7.5. First I want to thank all the contributors to this site. I started in the telecom industry 3 years ago and I credit this site for helping me to excel. I am trying to input an agent ID of 0001 on key zero and keep getting a sch07308 and sch0730. 7308: conflicts with an...

Thanks everyone for your response. As luck would have it, the 500 set is only receiving calls from one internal phone number so I was able to put an executive ring tone on the originating set. That solved my dilema.

Hello All, I've searched hi and low with no luck. CS1000M Is there a way to add a distinctive ring to a 500 set? Thanks.

It is rather odd isn't it? The engineer and I both commented about the MAC address being hard coded into the chipset. He sent me the logs, they reflect the MAC address changes. I'll have to talk to the enduser about plugging his laptop into the phones pc port. My current understanding is...

Hi, I thought I posted this once but can't find it now. If it's out here somewhere, sorry about the duplicate. I'm a novice telecom specialist. Im new at a Meridian CS1000 environment. Ok, got that out of the way. My problem is with a Nortel i2004 IP Phone at a remote location. The network...