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  1. jessicawalker

    Unity and 0 out opiton

    Is there a way to get a report on how many callers hit 0 to go to the operator? I have one site that says they are getting a lot of calls from another site because the callers are pushing 0...But I check the caller input at each site (for all users and call handlers)and everything seems to be...
  2. jessicawalker

    IP Phone(s) Out of Service

    It turns out that the shoretel switch running the ip phones was offline, I pointed it to a new switch and everything works. Thanks for the reply
  3. jessicawalker

    IP Phone(s) Out of Service

    My Ip phones will no longer connect to the shoretel server. under the Site in Shoreware Director it says IP Phone(s) Out of Service under each phone it says Out of Service (Operational) I can ping all the phones so i know they are on the network. thoughts?
  4. jessicawalker

    CCVP Cert

    Can anyone tell me how many CCVP's are in the US? or even world? I assume its a lot but I can't seem to find it anyplace. Thanks Jessica
  5. jessicawalker

    shoretel help

    We have done this, however it is still xfering the calls to the wrong person..
  6. jessicawalker

    shoretel help

    I need to reconfigure the caller inputs in shoretel. When people hit 0 they are being sent to the wrong operator. How do i do this?

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