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Hi all We have recently moved from on Prem Avaya CM7 to Cloud Avaya CM10 all went well but we have an issue Out CC agents are receiving calls No Whisper the call never actually arrives and the customer is returned to the Q to be delivered to another agent On CMS you see the call ring for 0...

Hi all We have Aura CM7 we had an ACM interchange a couple of nights ago Since then we have had reports of strange things happening with MOH Example our service desk MOH if you play the extn internally or externally on one X communicator with the one X set full volume it plays about 3...

Hey all I have an Avaya CM7 running contact center with AMS We have always had the odd complaint about MOH We use CD Quality 320 tracks which are then converted to WAV When you call them on a landline they play ok when played on a mobile quality issues I know its the mobile signal but...

For anyone who might want to know sorted the issue of transcribing thanks to Iphone Go to App store and download Otter Otter give you a certain amount of minutes per month 600 minutes All i did spoke the announcement number into Iphone let the message play through avaya one X with sound...

Hi all I have recently taken charge of a large Avaya estate they have 2000+ announcements spread over multiple vals but no documentation of what the script is that hides behind the announcement I want to create a CMDB But i am not 100 words per min typist to wanted to ask is anyone aware of...

Hi Personally yes to all I currently look after an Avaya 7.1 with full ACD capabilities 4000+ agents at home now CMS vital We also have gone for a agent on screen wallboard package so the agents can see how busy / quiet we are to plan their breaks We have Expert agent on too so we...

Hey all We have a 7.1 estate we get complaints about MOH breaking up we are all working from home now. We have MOH sitting as integ-mus on VAL boards we have installed 4 Avaya Media Servers now and wanted to know Can Avaya support MP3 quality for MOH either on Media servers or can you...

Hi all we are operating our cal centers from home using Avaya one X communicator in this covid times not ideal but we had licences for this where other options were available but expensive After call works Avaya one X comm does not show ACW as a button so we have programmed a abbr -dial...

Sorry Forgot to add this Current ASA Version 6.0.07 SP 14.03 Release Build 16:12:04 on Mar 30 2018 This appears to only affect pre recorded or pre existing If I create a number and record it applies itself to the board Board Version TN2501AP HW18 FW023 I think that covers it anyone else...

Hi all we have just found out after having 7.1 installed 3 months ago we can no longer upload annoucements to Val boards even in correct format The situation is If I back up an announcement and change it and re-upload i get bad file format If i am sent new announcement in correct format...

Hi all Stupid Q time but I could not even find answer on Google I have had a load of Avaya SBM 24 side panels to connect to some 9608 here But they have arrived screwless would anyone know the size of the screw that is supplied to join the module to the phone I was going to do the decent...

Hi all The business wants to put agents at home using One x communicator BUT One X does not allow headset buttons so ACD is not a valid option on the phone Does anyone know 1:- what the coding is the phone puts out when Headset button activated 2:- Is this code something we could set up...

Hi all Might sound strange we have been asked if a department that has a global External /internal number that routes to a VDN can be made visible on the Avaya CM platform. We are currently running 6.2 soon to be going Aura 7 Any advice greatly appreciated

Hi all Not a great CMS report expert normally leave this to the workers Someone raised the below are they correct ? Could the report be altered to correct this I cant believe as this is a standard out of the box report it's wrong after all these years it's not been corrected. Any help...

Hi all We are closing a site soon which has 3 port network consisting of 6 x G650's with all the cards. We have 32 other PN's all consisting of 2 x G650's each of those already contain 1 x TN2602 Medpro's 320 Xfires per G650 Does the Avaya permit more that 1 x TN2602 Medpro's per G650 and if...

Hi We have a CM6 large avaya platform and a mixture of IP & TDM phones we seem to have a creeping lurgy we had an occurrence of one user saying during a call potentially internal & External (But not every call) she was hearing touch tones roughly about every 30 seconds during a call. We...

Hi all Desperate here Our Switchboard are using One X communicator and having their calls fed ACD so we can get stats and Voice Record We have having issues with transferring. Here is what they want Call arrives They press transfer and enter number Person the other end answers...

TomTit You need to be heading for Historical Trunk group reporting Trunk group summary monthly will give you Monthly Totals Total inbound Total ACD Inbound Abns Inbound CCs (Seconds) Outbound CCs (Seconds) % trunk Busy % trunk Main busy Concurrent calls is a bit more tricky as it's not one...

Okay here is the situation I have 3 x switchboard users running one X attendant in telecommuter mode with the audio being received through 3 x callmaster 5 Our voice recording platform works currently using Service Observing using DMCC & TSAPI the acknowledgment to start and stop recordings...

We are running Avaya 6.2 with 7 OneX Attendant consoles we want to have our reception calls fed by ACD to give proper CMS stats can this be done currently our number is a listed directory number I want to make that a VDN vector the calls and have them delivered to the attendants but having them...