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Hi All Very quick question - Can Lync be installed for Video conferencing without SIP trunks? We'll be installing SIP next year but the board members are asking if we can get a VC Lync solution in now. cheers Oldskool Cheers Oldskool - Living the dream in the UK

Awesome - thanks :) Cheers Oldskool - Living the dream in the UK

Running CM5.2.1 I'd like to tidy up my announcements. Is there a way I can check whether announcement files are still used in vectors, etc? Thought I might be able to do a "list usage announcement" command but that's not an option - is there something similar that anyone can think of? cheers...

Here's my screenie from sys-cus: CALL CENTER OPTIONAL FEATURES VDN of Origin Announcement? y VuStats? y VDN Return Destination? y VuStats (G3V4 Enhanced)? y USED...

Found that doc before but couldn't see where there were any references to elite licensing? Cheers Oldskool - Living the dream in the UK

That's that I was thinking - if it's working as intended (which it is) then why do I need additional licensing? Can anybody tell me what an elite license is and what it might offer over a (presumably) standard license? cheers Cheers Oldskool - Living the dream in the UK

Hi All Just wondering if anybody could help to explain what licensing I might need given a particular situation.. Running CM5.2.1 and have mix of environments whereby agents are either recorded via Contact Recorder, monitored via CMS, just login as an agent, or a combination of all three. We...

Great stuff thanks Gents Changing the number of members to zero worked, then I could remove the tru and sig group Many thanks for your replies :) Cheers Oldskool - Living the dream in the UK

Hello I have an SIP trunk group that is no longer in use. I am unable to remove the trunk members. How can I remove the trunk members in order to remove the trunk group? Thank you! Cheers Oldskool - Living the dream in the UK

Hi All, Wondering if you can help with something obvious, as I might not be seeing the wood for all the trees! Running CM5.2.1, with resilient S8730's and G650 gateways at the core, with lots of G350/430/450's that have LSP capability at remote sites. We have 10Mbps MPLS connections between...

Just re-read my post - Bad grammar, new version below: The SQL authenticated user I am using to execute the SP is a member of the sysadmin server role and also a member of the DB_owner database role so there are sufficent permissions aplenty, and this allows me to create manually logins and...

The SQL authenticated user I am using to execute the SP is a member of the sysadmin server role and also a member of the DB_owner database role to there are sufficent permissions aplenty, and this allows me to create logins and users when conecting as that user. Strangely enough when connected...

Thanks SProcNinja is the elevated user that has the sysadmin role so this should work IMO. This SP is to allow basic support users to create accounts without giving the permissions to their accounts, the elevated user in the SP does al the hard work :) Cheers Oldskool - Living the dream in the UK

...Line 75 User or role 'test1' does not exist in this database. The SP that my sysadmin user is running is as follows: USE [SM_Test] GO /****** Object: StoredProcedure [dbo].[pr_CallBoostedSecurityProcess] Script Date: 07/11/2013 10:40:37 ******/ SET ANSI_NULLS ON GO SET QUOTED_IDENTIFIER...

Can't believe I missed that, but it's probably the classic mistake of looking too hard and needing another set of eyes on the problem. So, what would have been happening was that when I was dialling the main billing number 01164792811 the ISDN provider would present the last 6 digits to Avaya...

mattKnight - OMFG! Main Billing Number - 01164792811 There it is, right in the middle of the friggin number [mad] [mad] [mad] Cheers Steve - Network Coordinating in the UK

I can't see an incoming destination field on this trunk? display trunk-group 60 Page 1 of 21 TRUNK GROUP Group Number: 60 Group Type: isdn CDR Reports: r Group Name: Nott_Nut...

ISDN Suppliers response: "I tried contacting provisioning for you. They advised that Daisy only provide you with the exchange features and this looks like a PBX system feature. Kindly contact your PBX suppler and check if they provide you with DNIS feature. The only feature we supply on this...

Jeez don't I know it - had more than a few run-ins with them in the past! Cheers Steve - Network Coordinating in the UK

Thanks - I'll chase this with the phone company - would love to prove them wrong after being told it was my fault! Will let you know the outcome :) Cheers Steve - Network Coordinating in the UK