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We are switching over to EMV c/c terminals with a new provider. The new provider has linked us up with Verifone VX-520 terminals. The point of interest is that we have existing VX-520's already deployed with our current provider. The new provider claims they cannot reuse these (exactly same)...

Our company is considering an NEC SV8100 install. One key feature we utilize a lot is call park. Calls ringing into our main receptionist through our published DID are parked and either picked up or else recalled and transferred directly to voice mail. In order to better manage these parked...

Please disrgard my post, as my ISA rule was setup as a Web Listener and I needed to point to the new SSL cert in there. Forgot that it wasn't just forwarding the traffic...

I recently renewed our company's SSL cert for Outlook Web Access, as running on our Windows 2003 box that also runs Exchange 2003 and IIS 6.0. When installing the new cert I followed the instructions that Thawte specified and all looks good internally. Here is my issue. When I access the OWA...

Heard back from the provider and they do not currently offer this type on service in their hosted IP PBX solution. So now my focus is back on the Polycom SoundPoint IP phones. To date I have created an XHTML app that can populate customer records based on the phone number. This can display on...

This CTI isn't a 100% requirement, but would be a nice feature to have. That's why if it's not doable it won't wreck anything. I suppose I'll find out soon. Reading up on the Polycom SDK this allows web-based routines to run within the XML microbrowser on the desk phones. But that doesn't touch...

Our company is switching over from a traditional on premises PBX to an offsite managed IP PBX. The desk phones will be Polycom SoundPoint IP phones and basically we're just passing through a PoE Ethernet switch to a router out to the provider's cloud. My question is I would like to link caller...

So far things seem to be running smoothly. No calling issues from either system. When I look at the stats on the boards both sides show 15 SLP's per hour as a constant. No MIS or any other indicators, however. From what I can tell making test calls I don't hear any popping, cracking, etc. and...

All calls go through the Legend to get to the PSTN. The only POTS lines at the remote location are 5 for backup in case the point to point go down, remote access, etc. Right now looking at the Legend it shows 0 MIS and 29 SLP for the previous hour. I'll try to test out the Legend 100D and the...

Good points. I will look to do this maintenance testing of the boards before our locations open for business. So far I don't think that the remote location's fax transmissions are failing so the clocking cannot be that off, correct? I do have spare boards so in a pinch I could swap them out as...

Checking this point to point now on the Merlins I see around 20 MIS and SLP events per hour. The Legend is set to local clock and the Magix is set to loop clock. The Magix says Active: Yes, but the Legend says Active: No when I look into Maintenance --> Slot --> Clock. Both of them show PPM...

Thanks for the reply. I checked the NIU the when the first incident occurred and it was all green. No alarms indicated whatsoever. Our telco provider is XO Communications, and when they pulled the PM logs after the circuit was up on both occasions supposedly things looked clean. Of course I...

Okay, here's the latest incident. Here goes... We have a satellite location connected to this one location I mentioned above. This remote branch has a Merlin Magix r2 with an INA board splitting out the voice and data, as coming through a private T1 provisioned for tandem networking. Yesterday...

Yeah, that was strange. We could dial internally and the dialed digits were intepreted fine. Just these outbound calls threw back the fast busy. The telco end comes in as a VoIP circuit, but really is two bonded T1's that have to be broken out somewhere on their end to hit the PSTN. Just...

Since this is the first time in my career I've encountered this oddity, just wanted to bounce the scenario off the experts here. This past Friday for a little over an hour we ran into the following oddness. When trying to dial an outside number, after hitting 9 on our Merlin Legend R7.1 we got...

Here you go! http://technet.microsoft.com/en-us/library/cc753449(WS.10).aspx

I could stick another Adtran at the Magix remote site, sure. Then it's be apples to apples. Then I'd have to buy a 100DCD board too, which might be a little bit more of an expensive proposition. Then I'd have to show how many INA boards have failed and why the alternative might be better...

Unfortunately I do have to split the voice and data and don't have another device to do the job. So if this happens a third time I will be shopping around for an INA board. This is a private point to point. One end is a Legend r7.1 with a 100D board and an Adtran Atlas 550 in front of it. The...

One of my site locations has a Merlin Magix r2.1 PBX. Their lines to the outside world are provided through an INA board. Lately there has been two separate occasions where I've had to have them restart the PBX. What would happen is incoming calls over the INA would be one-sided. They could hear...

Are you running the 64-bit Win7 version?