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I have Avaya Aura® Communication Manager Messaging. When you get someones voicemail and they press 0 it announces the number they are being transferred to. How can I turn that off and just transfer the caller? I did search here and could not find anything. Thanx S. Chupp ACIS

Does anyone have an easy to read training doc for a non technical user on how to use Avaya Modular Messaging? What about a doc that states the differences between Intuity and MM? Thanx S. Chupp ACA

If you are using ASA on the left side under Advanced-report type your command "'List Measurements Blockage PN yesterday-peak" Choose export screen capture to file check append date to filename press OK On the scheduler screen choose time you want to run choose Frequent enter 24 under hours...

D'oh Forgot about DCT THANX Thanx S. Chupp ACA

I guess my systems default timeout is setup for zero seconds. I go straight from collect announcement to next valid step. Thanx S. Chupp ACA

I am still noving the company from Nortel to Avaya CM3.1 and the users don't now who is on Avaya and who is on Nortel. The two systems are not connected. The users are dialing the 10 digit number tieing up 2 trunk ports, and I am running full. I have 2 sites on Avaya, one in OK and one in...

You might also want to insert a wait step for the digits. This will give them a couple seconds to think of and input the digits. 1. wait-time 2 secs hearing ringback 2. collect 3 digits after announcement 490 3. route-to digits with coverage n 4. wait-time 2 secs hearing silence 5. goto...

This may sound silly but the company I am contracting for has 3000+ agents and they purchased 4620 (at a great price) instead of double price for a 4622 agent phone. For recording purposes they have to use the headset and the hand sets have all been removed from the phones. This causes a...

bump Thanx S. Chupp ACA

Is there a way to off load the SIP load on this phone? Thanx S. Chupp ACA

The phone has a SIP load to it and I need to run H323. I press mute craft # to get into the settings on the phone. change from default to H323, save and reset. The phone comes back up with login and password.

well I downloaded MVIPTel. installed it started it Now how do I get the phone to pull from it? I am running on XP When my phone boots up it says username and password Thanx S. Chupp ACA

I have one 9620 and would like to upgrade to the latest software. I do not have a server to load the software on. I heard there was a way upgrade via a lan connection to a PC. Is this a true statement and if so how? Thanx S. Chupp ACA

Where can we download message manager? I have looked all over Support.Avaya and must be blind. Thanx S. Chupp ACA

No insert digits in any of the route patterns Same station Same route Pattern Same trunk group Same CLAN card Different IP address Different VLAN Thanx S. Chupp ACA

SWEET I forgot about this programing. Very pricey but nice app. Thanx Susan Thanx S. Chupp ACA

I have over 1500 agents that need to be removed in the CMS dictionary. Is there a way to upload or bulk way to remove these names? The agents do not exist on the PBX anymore. Thanx S. Chupp ACA

I traced my station making the call to my cell phone from the main site and the call went out. time data 09:24:58 active station 11727 cid 0x8d5 09:25:05 dial 91713298 route:ARS 09:25:05 term trunk-group 25 cid 0x8d5 09:25:07 dial 97132988896 route:ARS...

We have remove 6 Polycom IP phones from one of our remote offices and installed 6 4620SW. There is a point-2-point circuit connecting the two offices. They are getting calls with no problem. The calls roll to voicemail with no problems. They can call any extension on the network with no...

OUCH I am not very familiar with UNIX and to me this look difficult. What can I blow up doing this command? Can you do this remotely? I am in Houston and CMS is in Ada, OK