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Hi, I have sorted it out with the help of a colleague. I had not enabled the IVR Service. When I first did the installation I didn't entered the site key, therefore it didn't offer me the option to enable IVR. I had to repair the installation and enable IVR service, then the ports started...

Hi, Please help with a simple RAD in CC Business. When I call the Hunt Group Pilot number, or the Rad Ports Directory Numbers directly I get dial tone. I think I have done the configuration correctly however I see that ports are out of service on the MiVB. Port type is 5020. Set Registration...

done already, I updated the license through the wizard cheers

Hi, I just installed the latest version on CCBusiness 10.1.0.5 (10.1.08074.1) Can you remind me where I should enter the license key? I didn't do it during the installation process. Thank you, Regards, Daniel

Hi Gents, In the next 2 or 3 weeks I should start configuring a new site with MiVB and MiCollab. Users will not use the MiCollab Client, instead they will be doing everything from their Temas Client interface. What documetns in Mitel On Line do explain how to configure this integration?. I...

Hi nytalkin, do you know the document reference of that Hospitality/PMS Integration. I am looking for it in the KMS but can't find. Daniel www.hatkanatelecom.com

I have reassigned one User license from the MiVB ARID into the MiCollab ULM, and this automaticaly converts the licnese into UCC Basic License. I have now created the User into MiCollab, which shows that the user has got MiCollab Client. The Desk[hone was added to the MiVB as expected. Now I...

Hi, This customer has got only 10 UCCv4 Standard licences (MiCollab), and then over 100 IP users (Minet) with IP licenses on the MiVB. Customer is asking if all 100 IP Users can have MiCollab Clients to manage calls and see presence states. Not to have softphones. The idea is that users can...

Hi Gents, In a Hotel environment with a cluster of more than one node: What will happen if the PMS Gateway goes down? How does the Property Management software make check-in and check-outs? How is Room Status updated when the PMS Gateway is unavailable? How is Property Management interface...

Thank's a lot. I will then continue with Licensing. In the past I used to enter Site Key but I have noticed this has changed. Is the ARID now required as with MiVB? Regards, Daniel www.hatkanatelecom.com

Hi Bill, I have installed the Software but after that I am unable to login. I selected unsing the Windows Credential Administrator but I am unable, any hint? Thank you, Regards, Daniel www.hatkanatelecom.com

Hi Gents, It's been a few years since I last installed and configured Contact Center for MiVB. There was a document on MOL with the prerequisites for the Windows Set up and the golden rules for the miVB COS etc. Can you let me know the name of the up to date documents? The one for setting up...

Gents, We have a customer that uses a proprietary PMS that says that his system supports FIAS Protocol (Fidelio Interface Application Specification). I wonder if we could integrate the MiVB to that PMS. I have a few questions: Does MiVoice business understand FIAS? Is it possible to connect...

Hi Bill, I think the AG4124 software is at very early stage. First of all the SIP Server field only allows you to enter IP Addresses, it does not allow names for the SRV or NAPTR Records. I had to modify the cfg file, replace the IP address with the FQDN, an then restore the backup. I...

Hi, AG4124 documentation says this unit is resilient when connected to MiVB: "10.1.3 Resiliency The resiliency scenarios supported by the AG4124 Analog Gateway when connected to MiVoice Business is listed as follows: Note: The scenario names have been chosen for convenience for understanding...

Hi, would it be possible to make a SIP Device to be resilient (Using single line license)? MiVB 10.1 This is for a Hotel environment, they require Vtech SIP Phone to fail over in case the Primary Controller goes down. Please advise if you have an idea to accomplish this. Regards, Daniel...

Thank you, AMC have added the TAGs and cleared H/W ID. I have deactivate and reactivate service link and all wen good! Thanak you for your help! Daniel www.hatkanatelecom.com

Hi, this is my first SMBC controller with MiVB. I have carefully followed every step in the Seft study course to license the MiVB on SMBC. after entering the ARID into the msl it synchs with AMC and seems to be ok, but then he ESM shows liense violation warning and no licneses at all. Any...

I switched to blind transfer, then I cleared the No Answer Recall Timer to the COS of the NuPoint Ports. Customer is happy now. cheers, daniel www.hatkanatelecom.com

Hi Lundah, The reason I have the consultation transfer is to control the no answer timer. With Blind transfer I would expect that the call is handled by the MiVB timers and call reroutings, but I haven't been able to make the NuPoint not to interfer, and always the call is rerouted to the...