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We shipped an Avaya SBC Dell 3240 Compact to a customer over a year ago as they ordered it, but as it turned out they didn't need it, so now they are planning to use to deploy some SIP trunks, so I had them ship it back. I have it on my desk, and it looks like it had some configuration on it as...

Have a customer R11.1.3.1. 7 site SCN and they are occasionally getting Extension Error when trying to log a phone in. They do this all the time and have a standard login code, so this does not seem to be user error. The strange thing is, is that after this happens, they are not able to login...

There is currently an alarm that says licenses are exceeded and that I have 16 days to resolve with 32 3rd IP Endpoints configured. I supposed I should have mentioned that.

I have a customer with Server Edition 11.1.2.3 (Primary and Secondary), they closed down a site so the IP500v2 expansion is just used for several analogs. The issue I'm having is that the licenses in WebLM do not match the licenses in the Primary Server. WebLM shows 40 3rd Party IP Endpoint...

We have a customer that is shipping from their head office to a facility in Mexico and are requesting a Country of Origin Document from the Manufacturer. Have any of you needed this doc and if so, where you able to get this doc? I can find it anywhere and Jenne doesn't have these docs. Thank you

As it turns out. I originally configured the base station with an IP address and gateway for the network that the IP Office was on, but the gateway for the 192.168.122.X network in the main building was different that the gateway for the 192.168.122.X network in the other building. Basically...

Just installed a new IP Dect IPBS3 and 3730 Phone on R11.0.4.3 IP Office. We had the phone working with the customer when he had the Base Station and phone in his IT area. Was able to make and receive calls. He then moved the phone to the location it was needed and now both the Dect line and...

Thanks guys!! Looks like we will be ordered 2 new PRIs. "It's all ball bearings these days" Fletch F. Fletch

I'm installing new system 11.1.3.1 and the customer wanted to move 2 PRIs from their decommissioned Nortel to the new IPO. Our Nortel tech says the 2 PRI are configured as primary and secondary. bonded circuits. I've tried everything I've done in the past that I've done to get bonded PRIs...

I have a customer that created their own,the .WAV file name is 32 characters long and they are getting "cannot locate file on xxx.xxx.xxx.xxx", but I figured it out, they copied the .WAV file to /opt/ipoffice/VMProCustomPrompts rather than /opt/vmpro/Wavs/CustomPrompts, I have asked them to fix...

Hey Guys!! Is there a limit to the number of characters for a .WAV greeting in VM Pro call flows R11.1? Thank you, "It's all ball bearings these days" Fletch F. Fletch

Fortunately the customer has taken this opportunity to clean up old programming and start from scratch. I know there will still be a lot of details that will need to be covered, but much better than those customers that don't want to do any work and tell us to just get the programming from the...

I'm getting ready to start a project to replace an existing CM with an new IP Office. The CM is all IP and analog sets, mostly 9600, but some J series and possibly some older IP sets. I'm waiting for the customer to provide exact phone type counts. I know the phones will need to be flashed...

In this case the new Linux App server was up and configured but not in production yet (we were just testing), so they were logging into OneX on the new server, but they were also using Workplace that was still configured with the current OneX server. Once Workplace and OneX were both configured...

I'm in the process of upgrading 8 site SCN from 11.0.4 to 11.1.3 and after upgrading one site where the users log into OneX Portal, they are getting invalid credentials when trying to login. The system is green in components in OneX and adding complexity to the Users password doesn't help...

Thank Derfloh! That was my backup plan to install from ISO was just checking to see if it was possible. "It's all ball bearings these days" Fletch F. Fletch

Anyone install an App Server on Nutanix VM? I have a customer looking to migrate from their Windows server to Nutanix Linux VM App Server. They are saying that .OVAs do not play nice with their Nutanix environment. Thank you! "It's all ball bearings these days" Fletch F. Fletch

Customer has Server Edition R11.1.2.3.0.47, Primary and Secondary 8 IP500 expansions. When logging in with Manager random IP500 expansion will show offline and others will flash red/green and off in the Solution pane, but when logging in with Web Management all systems show green and online...

Thank you for adding this nugget to my vocabulary! I am obviously hoping to avoid that conversation with the customer "Dear Mister Customer, those 100s of phones you bought are Shyza, so sorry, I can't fix Shyza" "It's all ball bearings these days" Fletch F. Fletch

Anyone seen an issue with J129 randomly switching DHCP from YES to NO in it's own configuration? Also, seeing random phone display 'No SIP Proxies'. Usually restarting the phone or changing the DHCP setting resolves this, but the question is why is this happening and what is the permanent...