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Any recommendations? We are looking for a Cisco Call Manager group that can relocate a unit from the south shore in Massachusetts to a new location. Approximately 25-30 phones. Unified CM Version 10.5.2.xxxx . Wiring is in place, IT available for any network side items. Just need...

Ekster - Started with the Merlin in the mid-80's and up to now have gotten it figured out. Not this time - Not without you!!!!! Worked perfect - Thank you soooo much. Michael

1416 keeps locking on its own We have an essential 9.1.6 been fine for years. Now all of a sudden, x102 keeps locking itself. I can unlock it with code 102 but a little while later it's locked again. Another phone show a= on the screen as if it's off the hook. Full power cycle does...

Running 9.1.12 in Basic Mode, 9508 phones, DS8 with ATMV2 mods. I have done this before, but I can't get this to work. Customer basically wants a choice on the main greeting to drop to another greeting so the caller can make additional choices. Main auto attendant( 1st auto attendant)...

Yea, I definitely confirmed both ATM4 units I tried are V1 as I am aware of that. I also flip flopped another Phone 2 from slot 2 to slot 4. No ATM works in slot 4. If this isn't a licensing limitation, I am thinking the config is corrupted. Doesn't seem to matter what is in slot 4, the red...

Going back to a site with an R5 that I put in when I was young and beautiful in 2009! Of course, we have an overdue upgrade candidate here, but for now, I am trying to add an ATM4v1 into slot 4 of the 500V1. I have tried different module combinations and all result in a red light on port 9...

Hi, we have a site with a 500V2 R9 with Combo ATM4 in slot 1 Combo ATM4 in slot 2 DS8 in slot 3 All phones are dead, flashing on and off randomly doing the Christmas tree colors on the buttons (1400 series). Had the IT people who were there when it happened, do a hard power cycle for 60...

Happy new year all. Once of our customers seems to have line one (slot 1 port 9) in use and lit. No one is on site for a few days and I am wondering if I can reset the trunk port remotely via WinSPM or from a command line in Monitor. As you all know, I cannot do a restart unless idle, and I...

Has anyone had any experience with Zendesk and IP Office? I have a client who is entertaining a new IPO solution and this is part of the deciding factor. Thank you

One of our clients has asked us to setup a rule for each of their homeworkers using 9611g phones. Although they know and are ok with having a cell or their own home line at hand for 911, the office housing the IPO is asking if I can make what I would refer to as a 911 shortcode at the user...

I have seen a few posts on here, but this week, we have received a few calls from customers in a panic about complying with this law. It's pretty straight forward on the IPO, but my question is about who has to comply. I have googled a few articles and seen verbiage like: "Kari’s Law...

One of our sites is having an issue with the phone 8 module dead on all 8 ports. It gives a small ticking/spitting sound almost like something you might hear if you put your butset on a digital port. If i plug my tone into the ports, set to tone, not continuity, I don't get a bright LED...

I have this issue on a few 9.1 systems, always with 1416 phones. Just a guess but it could be a combination of the room acoustics and possibly the firmware level. Not sure if an eventual updated firmware level may help with this. I had the issue in my own house in the kitchen and ended up...

Hi All, Replacing a blown 500V2 with a new one, reusing the SD card, but reformatted and then recreated as final release of 9.1.12. I am replacing a blown DS30 with a new DS30B2 which I am told by the distributor only runs on 9.1.12. What is the best way to first time power these up so...

Hi All One of our clients is looking for a more robust speakerphone. We could connect to analog port, ip endpoint, or 3rd party endpoint. Decent sized conference room, looking for a little more kick than just the unit sitting in the middle and two satellite mics. They also would like the...

I am getting regular calls from various customers, as well as having 2 in my own office, of LCD displays either being all garbled or completely gone and just backlit blank. I can unplug the garbled units for a couple of minutes and then get a week or two out of them. The completely blank...

We have a client with a site setup with three locations on 9.1 SCN. They have a wish to act more "key like" and be able to pickup on an active call at another of the locations. I think I can come close with Intrusion features. Do all Intrusion features work on the SCN? Does R11 offer any...

Thank you all. I try to live by the motto of "Do it once, Do it right". Cutting corners does damage at so many levels, many of which cannot be repaired. It's been a great journey taking my customers from Sprits and Merlins in the mid 80's to IPO. This product has so many capabilities...

Thank you both. It was more about the "Firewall Profile" on the IPO that led to this question and whether or not it had any firewall type characteristics. Sounds like Nope! We will stay with what works.

For years we have been setting up SCN networks for our clients and normally have Dell SonicWalls in the mix at each end. My question is with respect to whether or not the SonicWall could be eliminated at each end in the following scenario: Each site has a block of 5 static IP addresses and...