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  1. CJPandi

    Block zero out on vector menu

    How can I keep callers from routing somewhere when they press zero while vector processing? This menu uses acd and does not have any interaction with messaging. Thanks!
  2. CJPandi

    Find mailboxes assigned to Additional Extensions

    What is the command in AAM to list mailboxes assigned via additional extensions? I've got a voicemail asking to press 1 for user X and 2 for user Y; I need to delete user x but can't find it. Many Thanks
  3. CJPandi

    CMS Agent Group Line Up

    Thanks Joe, my admin skills are a little rusty!
  4. CJPandi

    CMS Agent Group Line Up

    Is there a report or CM command where I can see agents in a group and see what their skills and priority levels are? (Multi skilled agents) I've only been able to do it one agent at a time and it's killing me. Many Thanks, CJ
  5. CJPandi

    Agent Desktop - Critical Error

    After upgrading AACC to 6.4 all of our AAAD softphones intermittently (several times per day)give an Agent Desktop - Critical Error saying to examine the logfile at C:\users etc. and then freezes and kicks the agent out. We made sure we were on the correct version of .net but I can't figure...
  6. CJPandi

    Avaya ACR

    We actually have AACC with WQMS and ACR. I found the text files and associated .wav files in questions on the server but the .wavs are encrypted - the only tool I know of is the actual contact recorder replay tool but these recordings are beyond the 2 months we had set for retrieval so it won't...
  7. CJPandi

    Avaya ACR

    I am trying to retrieve all recordings made to a certain number for the previous 9 months and just realized the call detail setting is set to only 2 months. I see the .wavs on the F drive but don't know how to search them since I can only go back 2 months. Each .wav has an xml file w/ it. I...
  8. CJPandi

    AAM Info Box

    I have created an info Mailbox in AAM but it is still allowing the caller to leave a message. What am I missing? Thx.
  9. CJPandi

    Avaya Aura Messaging

    I have created an info Mailbox in AAM but it is still allowing the caller to leave a message. What am I missing? Thx.
  10. CJPandi

    AACC AMS drama

    How do I login to the ams server to add new announcements?
  11. CJPandi

    CCMS reporting for a CMS user

    I have come to work for a company that has purchased a split solution - Avaya CM, SBC, SM etc; but the contact center is all AACC. I have had many struggles making the two behave together not to mention WFO and aura messaging so you will likely be hearing from me often for assistance...

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