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We checked the phone settings , there is no withholding your number on external calls . The number is showing for external calls. Issue is only for inbound call

Here is the ICR and PRi config

We have IPO 500 v2 on R11.1 with PRI trunk . Inbound calls are directed from ICR to extension . Once the call lands on extension is it displayed as external and we cant see the telephone number of the person calling . I can see the number on system status but not on Avaya phone . What might be...

Thanks all .The issue was from the service provider . Thanks everyone .

No , i did not use ARS . I sent the calls to a short code which is pointing to the line ID of the pri trunk . Do you mean we should use ARS instead ?.

We have an expansion system on R11.1 with PRI line which is in service idle . We are unable to make outbound calls from this expansion server . We created a shortcode 9N; to line id 13 but not working Attached is the trace from the control unit . Can you advise what i am not getting right ?

Thanks everyone , the web-socket is working now . We changed the port of the web-socket client port from 80 to 443 and the line became in service . Thanks everyone .

There is no conflict on the system the web-socket server and client is showing out of service . Attached is the screenshot and monitor logs for your reference . I will appreciate your help.

Yes i can see that the websocket trunk is out of service on system status . I set the security level to unsecured . I can ping the IP address of both sites in system status lines page . Can you advise on what i can check ?.

We have SE primary and secondary on R11.1.3 on Remote site A and B .Phones in site A are registered to primary while phones in site B are registered to secondary server . I noticed We cant make calls from site A to B if we make it a websocket server /client but if works if we change the...

We have a couple of AVAYA J169 phones connected to ip office R11.1 . This is an on premise setup . We recently noticed that whenever we reboot the IP office the phones will ask users to enter enrolment codes . We have to press cancel so that the phone can work . This is becoming embarrassing...

@ IamaSherpa your method worked . I believe this forum is an asset to AVAYA .I really appreciate everyone that takes time out to help others on this forum .You guys are the real champions .

@megaa ACCS IP is already added to AMS as trusted node . Should i also add this as a SIP Route too ?. If yes which protocol should i use and should i select Proxy,Registrar or IM Proxy.

@westi , i made these changes on two users but it is not working . I removed the two users from the directory and put the shortcode on the user which i called from. Surprisingly, the call still went through to the called extension despite pointing to ars . Do i need to do remove all users...

I tried the auto dial option suggested by @ westi but it did not work . I just want to find a way to do this even if its not officially documented by AVAYA .

We have an ACCS R7.0.3 i keep getting this error while trying to upload announcement via Prompts management (MessageError An error occurred. Please contact your Administrator) . I got this alarms on D:/AVAYA/LOGS/CCMA promtmanagement log UploadContent...

Yes we figured that call center agents are cheating the system in reports . Although we can see this information in report we want to totally prevent agent from doing it in first place .

Yes its an inbound and outbound call center . They often make outbound calls to customers too .

Its a call center and we noticed agents make calls to themselves to prevent answering external calls . We want agent to be only able to call supervisor extension 5015 .Please help.

@IPOTS We tried code 5XXX feature barred , telephone number 5# .This did not work.Please help .