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I work for an engineering company of about 200 people in 12 locations with a separate Data center maintained for companywide resources like Exchange, Lync and our current financial software and SQL databases. Right now we are using an Avaya IPOffice phone system with IPOffice controllers in...

Thanks - I just did two tests with the sender being an account on Exch 2003 going to a test user on Exch 2007 and that worked just fine. I will have to do a 2007 to 2007 setup during our maintenance window or off-hours to confirm that works as well. Just making sure...

OK - interesting that my info came from Avaya Tier 3.

I know that Avaya does not support Exchange 2007 with the IP Office system. That being said, is anyone out there doing this, and if so, does it work ok or what are the issues / workarounds? I am currently starting testing on this and would appreciate any suggestions. This is a dealbreaker for...

Interesting. We don't use BackupExec to back up that server because we didn't want to complicate things. We don't have duplicate IPs, and the number of instances of this has dropped dramatically in the last month. It's really crazy because it is so random. I do agree about the finicky part -we...

It is the latter; when I re-enter the settings and reboot, it keeps happening. Turning on SNMP options in Sysmon is a good idea; I will try that and see what turns up. Unfortunately, I can't deal with that immediately as I have other fires burning at the moment - I'm sure you all know how that...

Hi all - on several controllers, we have the following settings in System Events: SNMP enabled Community (read only) Public SNMP port 161 These are the default settings, and we've never messed with them. Our previous network manager turned on SNMP to assist with some monitoring. About a month...

I can do that, but only during a maintenance window. I'll have to try that Sunday during the next window. thx

The only complaints we've had are when this happens during the day and someone is connected to voicemail. Each office has it's own LAN/subnet, and the controllers, servers, voicemail servers, printers, routers and firewalls all have static IPs that are not available to DHCP to be assigned. I'm...

We are using the SMTP settings in IPO Mgr - System to send email alerts of different events to a group of IT staff. The events it sends alerts for are: Application, Compact flash card, Expansion Module, Trunk, VCM, Generic, License, and Loop Back. Phone change is turned off because we do that a...

k - I will talk to the vendor and see if we can get another power supply to try out on the controller. thx

Duh. Sorry about that - I thought we upgraded later in March to 4.2.whatever, but it turns out we did do the 4.2 upgrade just prior to the alerts showing up. Hmm. The Avaya techs weren't finding any indications of issues when we sent them the traces. We've since upgrades to 4.2.14, but the...

Any indicators to look for in the log besides the 'contact lost' in the log? I don't really have one that I can swap out with it to test.

That's why it is so weird. We switched WAN providers at the end of January, we didn't do any IPO upgrades or VM upgrades until later in March, so there wasn't any change that we could point to with the LAN or WAN or equipment / version changes that might have caused this.

We recently went through an issue with a power outage in one of our offices. Things appeared to be fine; the controller came back on line as it should. That was Friday. On Monday morning, the controller went down and had to be restarted manually. The logs show that there was another power...

We have 10 locations across 5 states on IPO 4.2.14 using an ASCN to connect: 8 406 controllers and 2 412 controllers with 1 VMPro 4.23 voicemail server. We have a fairly robust MPLS WAN, with at least 1 T1 in each location, and QoS is set up to prioritize voice traffic over data. Since March...

Not to be overlooking the obvious - We have an ASCN and most of our hunt groups have a setup like this. Usually when it doesn't work, it is because of one of four things: The hunt group in A is not advertised; the user has their DND on and doesn't realize it; they used a programmed button to log...

thx - we'll check that out.

Well, the controller and the VPN router are not on the same LAN, so it sounds like this won't work the way we want to do it. Which ports in particular? That was one piece I was trying to determine. Thx SJenkins System Specialist www.fehrandpeers.com