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No worries @dave_jey2004 , I didn't feel offended. I understand that the procedure I offered to you didn't work. What I don't quite understand is what "is not working". This thread started with a softconsole problem. You were trying to connect the L100 cable to the PC, but softconsole would not...

I can't because some idiot convinced the customer to use the web client and now they don't want to use the thick client anymore. And they say it was working before the server restart. Nevertheless, I'm not much convinced that the restart had anything to do with the issue. My gut-feeling is they...

"it did not work" is a very vague expression. If you need any help, you will need to start answering the questions people have asked you. Right now, I can't understand what is "not working"...

Yes. It does. The problem is, the session times out after 1 hour. They get logged out and have to relogin.

Any ideas, anyone? Can someone at least let me know if your CC-Agent web sessions also expire after 1 hour. This a for a Wallboard. Customer is saying it was working before we had to restart their ACR server. Thanks in advance. Cheers

@comfortinntechci.com No idea if they are going to make the critical patch available for 9.x, but I think the TimeZoneInfo.7z is a simple XML file. If you download that 7z file and decompress it and you put the TimeZoneInfo.xml file in the right path on your computer (the path where Manager has...

Sorry @derfloh , but in my previous experience the PBX doesn't check the softphone software to see if it's Avaya or not. It simply checks that it is a PC (not an Avaya Hardphone) and it doesn't work. Haven't tried that in a while, though...

If you still had to add those dates manually, then you either didn't use the patch mentioned a couple of posts ago, or something went wrong when you patched your system. If you patch both your computer and the PBX, new dates will be available until 2030 or 2033. Can't recall which. If you patch...

No need to add them manually if he applies the patch mentioned a couple of posts above.

Update as stated in the previous message by @Rhinorhino . Have you done so, already? If you want to have the DST for WebManager, you have specific instructions for that. Updating Manager on your PC won't suffice. You will need to update WebManager DST xml too.

Maybe your DNS settings are not working...? Use System Status to ping that URL. If all packets get lost, it's either a DNS problem or a routing problem. From your PC, ping that URL. It will resolve the IP address. Now try to ping that same IP address using SSA. If now it can reach it without...

Hey there. We have a customer with Avaya Call Reporting 4.2 and they use the Web client (https://acr_ip_address:9080/web/login). They are telling us that they are experiencing session timeout's with those Web clients ever since we performed a system restart. We have already rebooted the server...

Check your URL in a web browser. If you reach a page stating "HTTP Server Allows Avaya Clients Only", then you probably have enabled "Avaya HTTP Clients only". Simply disable that option and try again. Cheers

@dave_jey2004 I'm sorry Dave, but I'm struggling to understand. L119 is an RJ9 headset, and you have it connected to the IP Deskphone. Which model of IP Deskphone are you using? This is key factor. We need to understand if the phone has some kind of feature to enable the headset. But please...

To my knowledge, there's no way of using a USB headset connected to the IP Hardphone. You will always need a telephone. It can either be analogue, digital, IP hardphone, or... a softphone such as IX Workplace. Think of the SoftConsole as a 1st party CTI application. It doesn't have a softphone...

That wouldn't be much interesting. We should be allowed at least 12-18 months before such an event. We need time to migrate customers. More, we have several customers that bought systems this year, after the summer. We didn't want to play the Guinea pig on them, so we deployed 11.1 on their...

And where do you need to see the time in such format? In the WebManagement? On the telephones? On a softphone? Please be more specific, but bear in mind that if what you are looking for is the time displayed in hardphones, then if I recall correctly you need to specify it in System > Telephony >...

Thank you both. I now know what I was doing wrong. I was archiving and downloading the debug logs instead of the packet capture logs....... I'm leaving this print so that no one falls for the same mistake I fell. Thanks a bunch guys. Cheers

Hi @bason . I've tried them all. UDP, TCP, HTTP (my go to when in difficult situations like this one), and HTTPS. None of them worked. It is my understanding that only HTTP and HTTPS allow for service user credentials and that, when using UDP or TCP I have to use the Monitor password that is set...

@IamaSherpa , Had already done that too. Doesn't work either... I'm desperate to get this SysMonitor thing working again.